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‎03-26-2024 01:19 PM

HP Recommended
Product: HP Envy 4500

I had to change over the ink cartridge on our HP Envy 4500, and after putting the cartridge in, it says it needs replacement. Constant attempts to fix it, and now I'm being told the cartridge isn't compatible. I desperately need a working black ink cartridge in 14 hours, otherwise we're going to face a complete administrative failure.

 

To save HP's army of bots asking the same question:

-Model is a HP Envy 4500, connected wirelessly to a Bang & Olufsen Envy running Windows 11

-No, I haven't changed any settings

-Yes, the old, empty cartridge still works

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