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‎04-01-2024 02:05 PM

HP Recommended
Product: HP DeskJet 3634 All-in-One Printer
Operating System: macOS 10.15 Catalina

Hi, 

I have been having issues with my HP DeskJet 3634 all in one printer. It was printing fine a month ago now it is no longer printing. It will print "printer information page" but other personal documents it will not, documents that need to be printed will stay in the printer queue and will say "printer is busy" but nothing is printing. The blue light for internet is on, the orange light next to "i" button keeps flashing. I have read that it could be in "error state". 

I have disconnected it, restarted it, pressed the cancel button for 3 seconds, removed the cartridges and placed them back in, unplugged and plugged the outlet it back in. 

I have tried printing from my laptop (MAC) and work laptop (HP), which they have all connected to the printer and worked fine before. 

I have also tried printing with a USB cord instead of wifi, and neither works. 

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