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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎04-12-2024 01:47 PM

HP Recommended

The black ink cartridge in my printer isn’t communicating with the printer and says error.

I’ve tried the troubleshooting steps and taken it out, cleaned it and inside where it sits, turned the printer off and on again, but no luck. I even ordered another ink on my account hoping that it was just the cartridge causing the problem, but the new one still says the same.  Any ideas on what to do please? 

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