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‎05-03-2024 12:17 PM

HP Recommended
Product: Envy 7200e
Operating System: Microsoft Windows 11

I have an ENVY 7200e I have the following message on the display screen: A problem has occurred with your HP account you will be unable to print until the issue is resolved. I have changed the low cartridge, I shut down my printer and unplugged it, shut down my laptop, restarted my router, turned my laptop back on, and then plugged in and turned on my printer. Neither of these have worked. I opened the HP smart app, and ran the diagnostics the results said nothing was wrong. Tried to print the test page that it had, but it would not print and I still have the same message on the display screen. Not sure what else I can do, I looked around on the HP site and can't find anything. 

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