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My HP Laser Jet M234sdwe is has the exclamation point lit up in orange and is displaying 79 on the screen.  Nothing happens when I press any of the buttons.  It is offline and not connecting to my laptop or phone via the HP Smart app.  It appears completely frozen.  I’ve tried turning it off and on and disconecting and reconnecting the power and resetting the router.  It just returns to this same frozen state with the 79 displayed and exclamation point lit up in orange.  How can I fix this?

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