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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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HP Ink Tank Wireless 416

My printer is stuck with the orange light on the screen (the paper-out light) and the orange light for the black ink cartridge is also on, along with the blue Wireless Connection light and the white Wireless light. The digital panel is off, and nothing on the printer works—not the panel, not any buttons!

I’ve tested the power supply, and it’s working perfectly, as well as the power cord and outlets. The ink cartridges are new. I’ve tried resetting the printer in different ways, but no luck. Does anyone have any idea what could be wrong?hp.jpeg

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