• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎09-28-2011 02:58 PM

HP Recommended

I am using a HP Officejet 4500 Wireless all-in-one printer and my computer is an iMac with OSX 10.6.8. Today I  tried

to print addresses on envelopes. My printer would feed the envelopes in with two short "pulls" and stop. Then the exclamation

mark on the control panel would light up and I would get a empty paper tray error message. After several failed attempts,

I was even unable to print 81/2''x11'' paper, until I disconnected the printer and let it restart. I have printed envelopes, although infrequently, and haven't had a problem before. I make sure that the appropriate-sized envelope is selected in "page setup" before attempting to print.

 

By the way, although I have recently  installed a wireless router, I don't use the wireless mode to operate either my desktop computer or the printer.

 

I tried to access on-line assistance, but couldn't get the process to accept my serial # and FPU # that are clearly shown

on the back of my printer. I believe my printer is still under warranty. But be that as it may, can someone please provide

assistance in dealing with this problem? I'm at a loss to proceed any further. Thanks for any help that may be offered.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.