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12-08-2024
10:04 AM
- last edited on
12-10-2024
09:57 AM
by
JessikaV
hi, my HP Laserjet 110w printer crashed with a new original HP cartridge. S/N [Personal Information Removed] this is the serial number of the printer. the block is caused by the fact that the printer remains in the "cartridge validation" state and no longer continues. Therefore, I cannot use anymore the printer in this status...
I tried several times to reinstall the printer and restore it from scratch both from the HP smart app and from the PC, but nothing changed. the firmware is updated to the latest version and the toner contacts are clean. how can I solve it? Thank you.
I already tested all your potential solutions on the forum but nothing changed. Please help me , I have 2 brand new cartridges original from HP and I do not want to loose them....