• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎02-01-2025 01:48 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

Hello! I'm having an issue with the Scan to Email feature on this printer. I had previously set it up a few years ago and it was working, but within the last few weeks it suddenly will not work anymore. I'm using a wireless connection.

 

1st issue is that when I go to the main page of the Embedded Web Server (both in Chrome and the HP Smart app), it lets me through when I click Scan > Scan to Email, but clicking Scan to Email Setup gives me an Internal System Error like 99% of the time. For like 10 minutes it decided to allow me into the outgoing sender profile settings, and then the EWS was back to the Internal System Error again.

 

The main thing I'm trying to figure out is why the scan to email function will not work. In the short time that I was able to access the sender profile settings, I tried updating all the different combinations of settings. SMTP server and port are up to date, email address and password are definitely correct, but I'm getting all the different errors when trying to Save and Test. Sometimes it says incorrect credentials, other times it's secure connection failed. I'm at a loss. This used to work and I have no idea how to get it to reconnect.

 

Apologies for the long post, hopefully someone here has a solution to this issue!

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.