• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎02-04-2025 09:46 AM - edited ‎02-04-2025 09:48 AM

HP Recommended
Product: HP LaserJet Pro MFP M428fdw

My brand new out of the box LaserJet pro MFP M428fdw printer jams every page in the back panel.  

So far I have tried,

*changing the toner cartridge,

*cleaning all the rollers around the toner cartridge area with a damp cloth to get rid of dust, 

*Visually examining all exposed rollers and moving parts for damage and cleaning dust.

None of which have improved the jamming in the rear panel.

Next I will try a 200g. Paper instead of the 75g I'm currently using, however, if I can't use regular paper in the printer I don't imagine I will want it anyways.

If anyone else has ran into this issue before any insight would help.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.