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‎02-04-2025 05:42 PM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Operating System: Microsoft Windows 11

All of my print preferences are locked and cannot be changed. I have followed all of the HP troubleshooting twice and followed plenty of internet advice with no resolution. (see image.) This is my personal printer on my home network. 

 

I have done the following (and more that I'm probably forgetting):

-restored printer to factory resets

-reset router

-disconnected computer from wi-fi

-uninstalled and reinstalled printer and all drivers

-updated firmware

-found the secret settings menu to service, etc

 

Screenshot 2025-02-04 163745.png

 

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