Printer Ink Cartridges & Print Quality

Officejet Pro 8600 Plus Model# N911g

2 of old cartridges were empty, the other 2 very low, so went to replace all 4. After replacing it says "Printer Failure: There is a problem with the printer or ink system. Turn printer off, then on. If problem persists contact HP."

I did that, and followed the steps of unplugging and releasing latch and wiggling cartridge holder around a few times and same message. If I put the old cartridges back in I do not get any more error messages.  However since 2 cartridges empty I can't print or do anything with printer anyways. Once I put new cartridges back in, same error message. I took other cartridges back to where I purchased them and exchanged them with another box and same issue. It's the proper cartridges and HP product. Anything else I can do?

Update* I can get the XL black and yellow cartridges to accept but it's now saying Magenta and Cyan are damaged. They're brand new and already exchanged new purchased cartridges with another box of new cartridges in case the first ones were bad so doubt that's the issue 

Not sure if that's how the packaging is now but the new cartridges just sit in the box. No plastic wrapper or pull tags. I thought previous ones had something but I can be mistakened since I typically only buy once a year.

Thanks for any help