• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Printing Blank Pages via USB OTG? Here’s How to Fix Your OfficeJet! Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎03-06-2025 07:17 AM - last edited on ‎03-06-2025 07:56 AM by Retired

HP Recommended

8620 Officejet Pro. My printer was working great, but only in black, yellow and blue had faint lines, no magenta at all. I purchased the kit to flush the ink lines in the Printer Head. But the Magenta would not clear after multi tries. I ordered New HP Print Head and all new HP ink Cartridges. Installed, received an error. Cleared it with heard reset. The ink icon on the display has a “!” quotation mark over it. And it reads "missing or failed printhead” Please let me know how I can clear this. The printer pumps the ink into the lines. It's clear to see. But yet it still says the print head is missing or failed. During set up after the hard reset it had also giving me a message to install the duplexer. Which was installed;I removed it and reinstalled it. Doesn’t appear to be a continued issue. Please help. Thank you

Marilyn MacNeil 

(Edited)

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.