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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-03-2011 08:01 PM

HP Recommended

HP Officejet Pro 8500A  910g

The printer will not print:  the message is:  printer mechanism error:  the print cartridge cradle cannot move.  Free the cartidge cradle and press ok.

 

How do I free the cartridge cradle?  I sent a message at 1:30 PM and I got a notice that they will contact me within one hour,   it is now almost 7 PM and no one has emailed me back.  Help

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