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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎03-24-2025 11:34 AM

HP Recommended
Product: HP Officejet Pro X476dn Multifunction Printer

Hello all

 

I am having problems with the Officejet Pro X476dn MF where Magenta is missing entire sections of color and Black is faded/discolored during Print Quality Report (see picture below).

 

We've tried the following troubleshooting steps with no joy.

  • Ran "Clean ink smear"
  • Ran "Clean Print Head" levels 1, 2, and 3 (more than once at different stages)
  • Ran "Printhead Recovery"
  • Ran "Printhead Calibration"
  • Manually cleaned the print head via pulling the duplexer and wiping the print head.
  • Cleaned/rinsed the waste area thoroughly (it was quite full)
  • Replaced the ink cartridges with new cartridges

From what I have read online/this site I am assuming the ink delivery system is clogged or malfunctioning.  If this is the case I am wondering if the waste area being super full caused the nozzles/delivery system to clog.

 

HP Priting Quality Issue.png

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