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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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HP Photosmart Plus All-in-One Printer - B209a
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Hello, my HP Photosmart Printer is not allowing me to use it. It says that the ink cartridge access door is open. I'm not familiar with the product, and everything seems fine. I don't have ink loaded into the unit, however, the door is closed. I'm simply trying to scan a document, but the error message won't allow me to proceed. Any help would be greatly appreciated. Thank you.

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