Printing Errors or Lights & Stuck Print Jobs

I am submitting a formal complaint regarding a deeply unprofessional and inappropriate interaction I had with one of your staff members, Name[edited] (ID# edited), who contacted me from [edited].

Throughout the exchange, Ms. Rodgers consistently spoke over me, failed to follow proper verification protocols, and inappropriately requested that I display personal information on my device as a means of verification. This was unnecessary, as a standard request for credentials would have sufficed.

The situation escalated after I terminated the call, at which point Ms. Rodgers proceeded to call and text me repeatedly, despite my explicit instruction not to contact me further. This behavior crossed a clear boundary and constituted harassment. I am fully aware that once a customer requests no further contact, that directive must be honored.

Further, she asked for my IP address—information irrelevant to the issue at hand involving my printer—and then made an alarming and unprofessional comment suggesting that it would be my fault if my information were compromised. At no point did I authorize or invite this individual to offer unsolicited personal cybersecurity advice.

I felt harassed, pressured, and disrespected by her conduct. It is my firm belief that Ms. Rodgers’ actions were not only unprofessional but also violated acceptable customer service standards. She either lacks the training required for her role or has chosen to disregard it entirely. Her conduct warrants disciplinary action at a minimum. Based on this experience, termination should also be considered.

I request that this matter be taken seriously and that I receive a formal acknowledgment and resolution in writing.  I've been with HP since 2017, and this is my worst interaction.  Not a nice way to help a loyal customer 

Sincerely,
Evie918