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Read 1st FAQ/Frequently asked questionBASIC DETAILS TO INCLUDE BEFORE POSTING ABOUT ISSUES WITH HEADSET/SPEAKER/PER...
The purpose of this post to address all the questions surrounding mute status related announcements/alerts like wha...
MUST READ FIRST: Welcome to the Poly Headset Forum Hello and welcome to the Poly Community Headset Forum Please t...
Poly Bluetooth UC devices are full-featured and designed for optimal user experience. To fully benefit from the adv...
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- Dec 17, 2025
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In June of this year (2025), there was a complaint about being unable to prevent aPoly Voyager Legend 50 headset fr...
Paired new BT5200 using BT700 usb adapter but can't hear PC audio, only Teams calls.Also paired to iPhone, says it'...
Hello, i am having problem with my Voyager Legend 5200 bt headset. Somehow i have erased the prior connection to my...
I am using Poly Voyager Focus 2 headset with the BT700 adapter and I am facing problems with the audio which is cut...
voyager focus 2 plus pairs with samsung s25+ and the promptly unpairs. It worked fine until I updated the software ...
When my headset connects to any android device via bluetooth, it identifies them as "Phone One" with the audio prom...
Accepted Solution
My Voyager Focus 2 headset keeps automatically connecting to my coworker’s device instead of staying paired to my o...
Device Model Voyager 4310 SeriesSoftware Version 0.0.2134.3260Product ID 0x016ALast Connected Dec 10, 2025, 1:16:10...
My windows 11 software on my laptop reports that the headset is connected but it does allow me to listen through my...
Serial number in the box is not working and hence unable to register or request for support under warranty. Serial ...
Hi Team,Last week there is one update came and its update when i connected using my iphone Poly App - IOS after tha...
Tried to chat with support but the form did not do a thing. Clicked submit multiple times and nothing happened. Mul...
My Voyager Legend headset continuously makes the three note "call started" sound after a call starts. Is there a wa...
I have been using the Poly Voyager Focus2 M for almost 1years now and it was working perfectly.For last month(S), t...
Device ModelVoyager 5200 Charge CaseSerial NumberS/N32CE86Software Version213.172.0.3170Product ID0xD008Last Connec...
Accepted Solution
I've owned several 5200 headsets and recently purchased the Legend 50, promoted by Poly as an upgrade to the 5200. ...
Plantronics Voyager 5200 earpieceNo one can hear me talk
We have a number of BT700 (both USB-A & USB-C variants) in our business, paired with either 4320/4310 or 5200 heads...
When I connect my focus 2 on my android phone, it connects and disconnects after. I have tried with several android...
It's poly Bluetooth headphones and the earmuffs are worn down
Unable to Register Poly Voyager Free 60+ for Support + Audio Quality IssuesHi, I’m hoping someone can help because ...
Accepted Solution
My headset worked fine but then it kept double beeping while on calls. It is fully charged. I tried turning it on a...
I have a Plantronics voyager legend headset which will no longer take a charge. headset is probably 20 years old, T...
Voyager LegendSerial Number8C772EE07228E245947CDE7AE1CD526B
Poly Voyager Legend 50 UC
When I tried to open a support Case for my defektive headset, i get the response, that the service is not available...
A Colleuage asked me why his ANC isn't working. I checked his Software and looked if he turned ANC up. Both options...
The Poly Software update for the charging case pointed to release notes at plantronics.com instead of hp.com - I fo...
Accepted Solution
Left microphone does not work on a Poly VSurround 85 ?
while connecting Poly Voyager focus 2 headset giving beep sound for every few seconds