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cprindle
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Pagewide Pro 577 dx leaking a lot of ink

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Pagewide Pro 577 dx
Microsoft Windows 10 (64-bit)

My Pagewide is leaking ink into tray 2 and all over my desk - an amazing mess!


My black XL cartridge (genuine HP) now seems to be empty.  Is there a chance this is a cartridge related and I should replace it, or is service needed (and if so, any ideas on the best way to get service?)

 

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Cheron-Z
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@cprindle

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

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