CCX 505 and 350 USB Configuration thumb drive

[CBS75]

I am trying to see if someone might be able to take a look at the log files from a phone we are trying to configure and tell me why it is failing.  As far as I can tell I have followed the instructions that online support sends but that is all support is able to do, send links to pages that don't help.  In my logs I can see: 

|[AppUiC::initStaticallyConfiguredEfkSoftkeys] Failed to add cc-disposition-code efk prompt.
|[AppUiC::initStaticallyConfiguredEfkSoftkeys] Failed to add emergency-escalation efk prompt.
|[AppUiC::initStaticallyConfiguredEfkSoftkeys] Failed to add customer-originated-trace efk prompt.

The only thing that gets applied is the Firmware from 8.1.*.*.**** to 9.0 which I am told will get the phone to a level that our TAC can work with.

[SteffenBaierUK]

Hello @CBS75 ,

Welcome to the HP Poly community.

From our VoIP FAQ:

Oct 11, 2011 Question: How can I troubleshoot configuration Issues via Log Files or the phone GUI?

Resolution: Please check => here <=

You would need to change the CFG / Configuration Level to see this.

As long as the phone has a 00000000000.cfg / mac.cfg within has one or multiple files defined all should be fine.

Oct 7, 2011 Question: What is the relevance of the master configuration file 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

I discussed this a while ago >here< and and a FAQ for Out Of Box OOB configuration is >here<

Best Regards

Steffen Baier

[CBS75]

The info I posted above, that is happening today in 2025 is relevant to a post you replied with from 2011?

[SteffenBaierUK]

Hello @CBS75 ,

The post from 2011, created by myself, is still fundamentally the same information / logic our phone will follow.

As you have not shared anything it is hard to try and help you.

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier