Solved: Need troubleshooting pointers - HP Support Community

Anonymous · ‎10-07-2015

Greetings Polycom community,

I have a Polycom SoundStation IP 6000 here that is used for conference calls. We are experiencing an issue that I finally decided to try and tackle, but I'm new to VOIP so I would need a few pointers to help troubleshooting this issue.

The issue is that on conference calls, we constantly hear clipping/popping noises on the line and we can also hear a continuous "background static noise". Now, from what I hear it is not everyone in the conference call who hear these noises, there's only a couple phones that do, so I'm looking at troubleshooting these first.

So I'm wondering if anyone has tips for me, to help me in troubleshooting our Polycom phone ? Here's more details on the model and its software:

Phone Model	SoundStation IP 6000
Part Number	3111-15600-001 Rev. B
SIP Software Version	3.3.3.0069
BootROM Software Version	4.3.1.0887

Our voip server is Asterisk, I can supply configurations for the phone but from what I see, it's pretty standard with the admin guide's most basic configurations.

Thanks in advance for any tip, any help will be appreciated.

SteffenBaierUK · ‎10-08-2015

Hello atar,

welcome to the Polycom Community.

The easiest would be to make a call between the IP6000 and another phone and check if you hear any issues.

If no then I suggest you work with the Asterisk community.

If not have a look here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎10-08-2015

Hello atar,

welcome to the Polycom Community.

The easiest would be to make a call between the IP6000 and another phone and check if you hear any issues.

If no then I suggest you work with the Asterisk community.

If not have a look here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎10-14-2015

Thanks Steffen,

Those links are what I was looking for. I have bookmarked them and will be able to use them in the futur.

Thanks again !

Carl

Need troubleshooting pointers

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