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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎08-13-2024 09:14 AM

HP Recommended

I resolved my issue by completing the following...

From the CCX 505 UI menu Simple Setup > Base Profile - Generic

This enabled Settings > Applications & Settings > Paging/PTT Configuration.

The phone then accepted the MAC-phone.cfg file with the appropriate info.

Presumably this could also be set in the MAC-phone.cfg to set the profile to 'Generic' allowing the needed functionality.

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‎08-13-2024 09:40 AM

HP Recommended

Hello @Skagnola ,

 

I am unsure what you are trying to do.

 

Do you want to use the phone with Microsoft Teams running the native Microsoft Teams app in Teams Base profile mode yes or no?

 

Switching the base profile to Generic will turn the phone into a SIP phone and all the functionalities advertised in that mode will work.

 

Switching the phone back to Microsoft Teams base profile will disable the added features.

 

If you still working on this, and no other Volunteer replies, follow this up with our support team.

 

Best Regards

 

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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