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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!

‎11-11-2024 01:04 PM - edited ‎11-11-2024 01:06 PM

HP Recommended

Hello HP Poly Support,

I see the latest VVX UC software is 6.4.7, but I dont see the 6.4 Poly UC Software Release Matrix for VVX Phones.

We have implemented a Netsapiens Platform and already have support for the B, and E Series VVX 250 350 450, Rove, @Port ATA etc. Now we are allowing the older VVX models to be used.

I need to have the latest Firmware and sip.id information for the 301-311-350 401-411-450-501-601, and 300-310-400-410-500-600 VVX Phones.
Looking for the 6.4 Poly UC Software Release Matrix for VVX Phones link and Release Notes/Admin guide with the sip.id information. OR what ever link that provides this information and downloads

 

 

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4 REPLIES 4

‎11-11-2024 01:17 PM

HP Recommended

Hello @SaddlebackVoIP2 ,

 

Welcome back to the HP Poly community.

 

Did you ever follow up on your post >here< or >here< ? Not marking them as a solution or providing an answer will leave them in this stale state.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎11-12-2024 06:29 AM

HP Recommended

Can you please direct me to the URL where I can download UC Software 6.4.7?

I don't see a link to download the package under the following announcement, and not having luck in my searches.

  • HP Community - Poly Phones Desk and IP Conference Phones - [Software] UC Software 6.4.7 was released

     

 

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‎11-12-2024 06:37 AM

HP Recommended

Aaaah! Poly Lens!  Apologies thank you for your patience! 

https://lens.poly.com/manage/software-versions?tenantId=8b9aa136-6500-4199-a16b-242a66f332e4

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‎11-12-2024 07:03 AM

HP Recommended

Hello @SaddlebackVoIP2 ,

 

You still never follow up on your post >here< 

 

Our public VoIP FAQ contains:

 

Jan 06, 2024 Question: Since the move from Poly to HP where can I download Software?
Resolution: Please see >here< for an explanation and create an Account for Poly Lens in the cloud

 

and

 

Mar 08, 2013 Question: What files does my phone download or upload and why?

Resolution: Please check => here <=

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.