Updating Polycom 8500 from version 5.9.5.3061 to Trio 8500 7.2.8.0031

[Techshow]

I am using the usb method to upgrade the phone, open plugging the usb, I receive a prompt for usb provision, i click yes, then a "No software update Required" message is displayed. 

any suggestions , i have attached a snippet of the logs below. these phones are setup in usb optimised mode, 

0808184552|usbio|*|00|Initial log entry. Current logging level 4
0808184559|so |*|00|soUsbProvSetup: Provisioning from USB and update is allowed
0808184559|so |*|00|soUsbProvSetup: Provisioning from USB path 'file:///mnt/media_rw/usbdisk'
0808184559|cfg |*|00|Prov|Starting to provision
0808184559|cfg |*|00|Prov|Starting to update
0808184559|cfg |*|00|Prov|Starting to update
0808184559|clist|4|00|dbSet::load:cleared load error state m_sync=<0x40>
0808184559|clist|4|00|dbSet::ioRequest:dir=<0> m_status=<true> src=<64167f60a626-directory.xml> dst=</data/polycom/ffs0/user/64167f60a626/64167f60a626-directory.xml> m_sync=<0x10>
0808184559|cfg |*|00|Prov|Finished updating configuration
0808184559|clist|4|00|dbSet::srv2mem:'64167f60a626-directory.xml' File transfer failed, trying to get local file
0808184559|clist|4|00|dbSet::srv2mem:'000000000000-directory.xml' File transfer failed, trying to get local file
0808184608|usbio|*|00|Last log entry for usbio
0808184609|so |*|00|soUsbProvSetup: Not provisioning from USB
0808184609|so |*|00|soUsbProvSetup: Not provisioning from USB
0808184609|cfg |*|00|Prov|Starting to provision
0808184609|cfg |*|00|Prov|Starting to update
0808184609|cfg |*|00|Prov|Starting to update
0808184609|copy |4|00|Configuration of URL failed
0808184609|copy |5|00|At sendStatusToUptimeAnalytics -> Error getting config from url '(null)'
0808184609|copy |4|00|Configuration of URL failed
0808184609|copy |5|00|At sendStatusToUptimeAnalytics -> Error getting config from url '(null)'
0808184609|cfg |4|00|Prov|Download of master configuration file failed
0808184609|cfg |4|00|Prov|Trying to boot from existing configuration
0808184609|cfg |4|00|Prov|Update configuration failed
0808184609|clist|4|00|dbSet::load:cleared load error state m_sync=<0x40>
0808184609|copy |4|00|Configuration of URL failed
0808184609|copy |5|00|At sendStatusToUptimeAnalytics -> Error getting config from url '(null)'
0808184609|clist|4|00|dbSet::ioRequest:dir=<0> m_status=<true> src=<64167f60a626-directory.xml> dst=</data/polycom/ffs0/user/64167f60a626/64167f60a626-directory.xml> m_sync=<0x10>
0808184609|cfg |*|00|Prov|Finished updating configuration
0808184609|clist|4|00|dbIO::processResult:no host
0808184609|clist|4|00|dbSet::srv2mem:'64167f60a626-directory.xml' File transfer failed, trying to get local file
0808184609|copy |4|00|Configuration of URL failed
0808184609|copy |5|00|At sendStatusToUptimeAnalytics -> Error getting config from url '(null)'
0808184609|clist|4|00|dbIO::processResult:no host
0808184609|clist|4|00|dbSet::srv2mem:'000000000000-directory.xml' File transfer failed, trying to get local file
0808184617|usbio|*|00|Initial log entry. Current logging level 4
0808184625|so |*|00|soUsbProvSetup: Provisioning from USB and update is allowed
0808184625|so |*|00|soUsbProvSetup: Provisioning from USB path 'file:///mnt/media_rw/usbdisk'
0808184625|cfg |*|00|Prov|Starting to provision
0808184625|cfg |*|00|Prov|Starting to update
0808184625|cfg |*|00|Prov|Starting to update
0808184625|clist|4|00|dbSet::load:cleared load error state m_sync=<0x40>
0808184625|clist|4|00|dbSet::ioRequest:dir=<0> m_status=<true> src=<64167f60a626-directory.xml> dst=</data/polycom/ffs0/user/64167f60a626/64167f60a626-directory.xml> m_sync=<0x10>
0808184625|cfg |*|00|Prov|Finished updating configuration
0808184625|clist|4|00|dbSet::srv2mem:'64167f60a626-directory.xml' File transfer failed, trying to get local file
0808184625|clist|4|00|dbSet::srv2mem:'000000000000-directory.xml' File transfer failed, trying to get local file
0808184632|usbio|*|00|Last log entry for usbio
0808184633|so |*|00|soUsbProvSetup: Not provisioning from USB
0808184633|so |*|00|soUsbProvSetup: Not provisioning from USB
0808184633|cfg |*|00|Prov|Starting to provision
0808184633|cfg |*|00|Prov|Starting to update
0808184633|cfg |*|00|Prov|Starting to update
0808184633|copy |4|00|Configuration of URL failed
0808184633|copy |5|00|At sendStatusToUptimeAnalytics -> Error getting config from url '(null)'
0808184633|copy |4|00|Configuration of URL failed
0808184633|copy |5|00|At sendStatusToUptimeAnalytics -> Error getting config from url '(null)'
0808184633|cfg |4|00|Prov|Download of master configuration file failed
0808184633|cfg |4|00|Prov|Trying to boot from existing configuration
0808184633|cfg |4|00|Prov|Update configuration failed
0808184633|clist|4|00|dbSet::load:cleared load error state m_sync=<0x40>
0808184633|copy |4|00|Configuration of URL failed
0808184633|copy |5|00|At sendStatusToUptimeAnalytics -> Error getting config from url '(null)'
0808184633|clist|4|00|dbSet::ioRequest:dir=<0> m_status=<true> src=<64167f60a626-directory.xml> dst=</data/polycom/ffs0/user/64167f60a626/64167f60a626-directory.xml> m_sync=<0x10>
0808184633|cfg |*|00|Prov|Finished updating configuration
0808184633|clist|4|00|dbIO::processResult:no host
0808184633|clist|4|00|dbSet::srv2mem:'64167f60a626-directory.xml' File transfer failed, trying to get local file
0808184633|copy |4|00|Configuration of URL failed
0808184633|copy |5|00|At sendStatusToUptimeAnalytics -> Error getting config from url '(null)'
0808184633|clist|4|00|dbIO::processResult:no host
0808184633|clist|4|00|dbSet::srv2mem:'000000000000-directory.xml' File transfer failed, trying to get local file
0808185200|app1 |*|00|Event: Multiple Key Combo 1
0808185200|app1 |*|00|Manual Reboot
0808185200|app1 |4|00|AppExchangeUiC::exchangeSetRebootFlag Setting the reboot flag to true for browser.

[SteffenBaierUK]

Hello @Techshow ,

Your post was marked as Spam and had to be manually released.

This is usually an automated process based on some content of the post or a manual process when Community rules are violated.

For your actual issue, I cannot see in the logs the phone loading the 0000000000.cfg or a sip.ld file

From our VoIP FAQ:

Dec 04, 2015 Question:How can I provision/upgrade the software or provide configuration via USB for the Poly Trio, CCX, Edge E and/or Visual+?

Resolution: Please check this post => here <=

Other volunteers may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier

[SteffenBaierUK]

Hello @Techshow ,

did the above work for you?

Best Regards

Steffen Baier