VVX 411 setting it to dial after 10 digits entered

[wgeddings]

I have a VVX 411 phone and I use Zoom as my VOIP provider.  Just getting started.   I have things set up but I am hoping you can help with an issue.  I want the phone to dial automatically after I enter 10 digits (123-456-7890 for example) and a second or two passes.   The Owners Manual says that it is possible to set it to do this but that it has to be done by your system administrator.  Since that is me, I have no idea how to do that.   I cannot find any instructions on setting "system administrator" things.  

I thought maybe it was something through Zoom just like I can set the programmable keys through Zoom but they claim it is a Poly com issue.   

How do I set it to dial after 10 digits?  Where can I find a "system administrator" menu?

Thank you. 

[SteffenBaierUK]

Hello @wgeddings ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product you use.

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions.

This is stated in the FAQ or the Read 1st section, explaining why this is important.

From our VoIP FAQ:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

Best Regards

Steffen Baier

[wgeddings]

I am sorry.   My software version is version 6.4.6.2640.  That is the sip.id so I hope that is right

[wgeddings]

I do not see my post in the forum but if I search for "dial after 10 digits", it does come up.   Can you tell me if it is showing to all users?  Last post I see in that forum is from a month ago.   As you requested, I updated it with my software version in a reply rather than editing the post.  Is there anything else I need to do? I read the "Before you post" FAQ (I had not noticed it before) and I think I provided all the required information in terms of it is a VVX 411 phone, software version, using Zoom.  

Please let me know. 

Thank you. 

Tommy

[SteffenBaierUK]

Hello @wgeddings 

your post is here:

The latest posts can always be found >here<

In regards to you awaiting an update, I have shared an FAQ post that explains how to modify the digitmap and use the phone logs to troubleshoot this.

Zoom support should be able to help you as this is their service you are using and paying for.

Other volunteers can try and help you as well.

Best regards

Steffen Bauer

[wgeddings]

Thanks.  Of course Zoom says it is a Polycom issue and you’re saying it is a Zoom issue and trying to read that post you link has stuff way above my head.  I have no clue about the strings and no desire to learn so I guess I’ll stay stuck in the middle.  Wish someone could or would just say “go to this screen and change this setting to X” or something like that.  I suppose that is wishful thinking though.   Thanks for responding.   

[SteffenBaierUK · Accepted solution]

Hello @wgeddings ,

I find it odd that Zoom support would send you to Poly as they provide and charge you for their service.

To try and troubleshoot this locally (all follow-up questions can be looked up via a search or the FAQ

Via the Web Interface as an Admin browse to Settings > SIP > and check the Digitmap field.

This controls what or how your phone dials. This would be set by our Partner Zoom if they set up your phone aka this is controlled by them.

Simply copy & paste this information and then head to >here< and compare it with the Explanation in the FAQ post. It is super simple. You can also post this here using the => Code Tag <= and volunteers can look at this.

If this fails set the following logging before dialing a number:

• Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Edge E, Trio 8300 & Trio 8300, Edge E or VVX after 5.5.0 = 1000
• Settings > Logging > Module Log Level Limits > Support Objects > Event 1

Then dial the number and share the logs via:

• Diagnostics > View & Download Logs > UCS Application > Export

Volunteers can then look at this.

Best Regards

Steffen Baier

[wgeddings]

Thank you.  I will try that and report back.  As for why they are saying it is a Polycom issue when they can try to explain and resolve it and they charge for the service, I basically get 3 free sessions so they are not getting paid yet.  It is financially wise for them to use up those free sessions quickly so they can begin to charge.   Frustrating but not that unusual i am learning. 

[wgeddings]

It worked.  I had to go to each phone (using the web interface with the IP address for each phone as an admin so I adjusted it using the Polycom interface) but it appears to be working. Thanks!   It seems like that ought to be selectable under the Zoom settings but I sure cannot find it.   

I wanted to set up a different ring for internal calls (meaning from within the company) and external calls (calls from outside the company).    I found a post with an answer but it did not apply to Polycom phones nor Zoom.   Any suggestions?

Tommy

[SteffenBaierUK]

Hello @wgeddings 

again this is a community forum but you did not post how you solved your issue. 

In regards to your new question, I can again only refer you to the VoIP FAQ:

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=

Best regards

Steffen Baier