System freezes booting windows.

[DARKFX]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: System freezes booting windows. - HP Support Community - 8609552 

Mi caso es exactamente el mismo, luego de que windows update mandara actualizacion de la BIOS esta presentando bloqueos.

Detecte que la BIOS que instalo windows update es version 8433 V.F57 y en la pagiona de HP Support esta la 8433 V.F55.

Lo que porobablemente quiere decir que se instalo una BIOS no oficial o que no corresponde como tal al equipo.

Espero que HP pueda ayudarnos a solucionar el inconveniente mediante una actualizacion de BIOS.

My case is exactly the same, after windows update will send a BIOS update, it is presenting blockages.

Detect that the BIOS installed by windows update is version 8433 V.F57 and on the HP Support page is 8433 V.F55.

Which probably means that an unofficial BIOS was installed or that it does not correspond as such to the equipment.

I hope HP can help us fix the problem by updating the BIOS.

[TomFoolery808]

I have the same problem on my HP pavilion 690-0067c, 8433 id.

Bios bumped to f.57 with a windows update a couple of weeks ago. Eagerly awaiting a solution someone has found to work. Seems like HP let a dirty release skip the QC line and escape the asylum. It'd be nice to have some acknowledgement of the slip up and what we should expect with regard to a solution. I'm fortunate that I did not go straight to clean install for a solve before finding these threads. 

HP Pavilion Gaming Desktop 690-0067c

Per System Info via BIOS

Manufacturer: HP

Model: HP Pavilion Gaming Desktop 690-00xx

System ID: 8433

Product ID: 3LA37AA#ABA

Processor Type: AMD Ryzen 7 1700 Eight-Core Processor

Current Processor Speed: 3000 MHZ

Memory Size: 16384 MB RAM

BIOS Date: 11/10/2022

BIOS Revision: F.57

ROM Family SSID: 8433 (same as system ID above)

[Elohi_NR]

Hi @DARKFX,

Welcome to the HP Support Community. 

I'd like to help!

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Elohi_NR]

Hi @TomFoolery808.

Welcome to the HP Support Community. 

I'd like to help!

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Iplayretro]

Hello I am having the EXACT same problem. Windows decided to update my bios to 8433 F.57 and I can't revert it back to an official bios and my computer freezes randomly all the time. Please send me the info to fix this. I appreciate it greatly.

-Jason M.

[RadAway]

Hi Elohi_NR,

I have the same problem on a HP 285 G3 MiniTower after upgrading to BIOS F.57. I've tried to roll back the previous BIOS version using the Firmware Management utility, but that didn't work. I would appreciate if you send me the fix via private message.

[TomFoolery808]

An HP agent reached out to me via PM. The agent referred me to a technical support line. I called but despite this clearly being an error caused by HP, they could not  provided any support outside of paying for technical support. My PC is out of warranty, but I have trouble with concept of paying for help on an issue that HP created. No components of the PC are broken or require repair/replacement due to use or age. It's simply been fed a faulty HP bios which is causing the PC to hard freeze multiple times a day. Is there another avenue for help? Otherwise I have a computer that I cannot use. I've always felt good about the HP brand and have had a long history with its' products. Disappointing. 

[Iplayretro]

THIS IS COMPLETELY UNACCAPTABLE!!! I WANT A FIX FOR THIS NOW!!! HP THIS IS NOT UN FIXABLE!!! GIVE US A WAY TO REVERT OUR BIOS!!!

[TomFoolery808]

CROSS POST ACROSS THREADS

I did contact support a few days ago. It was definitely a cold handoff to support because the team has no idea what is happening, or will not acknowledge it. Despite this clearly being an error caused by HP, they will not provide any support outside of paying for technical support. My PC is out of warranty, but I have trouble with this concept of paying for help on an issue that HP created. No components of the PC are broken or require repair/replacement due to use or age. It's simply been fed a faulty HP bios which is causing the PC to hard freeze multiple times a day. Is there another avenue for help? Otherwise I have a computer that I cannot use. I've always felt good about the HP brand and have had a long history with its products. Disappointing.

I replied to my DM from support with the following.

This seems to be a very widespread issue impacting enterprise, commercial, and personal users. This issue must be impacting hundreds if not thousands of customers' machines. At this point I would ask you to please escalate this issue. There are already 6 threads that I could find in the community speaking to this exact issue. I'm sure that there are considerably more posts from less tech savvy customers/users. Not to mention the customers in the wild that have no idea what is happening or think to check HP's community forum for help.

Here are the 6 so far:

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Computer-is-freezing-after-Bios-Update/m-p/860...

https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/bios-downgrade/m-p/8612008

https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Random-freezes/m-p/8608222

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/System-freezes-booting-windows/m-p/8609552/thr...

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/System-freezes-booting-windows/m-p/8611591/hig...

https://h30434.www3.hp.com/t5/Business-PCs-Workstations-and-Point-of-Sale-Systems/Firmware-Rollback-...

[Fortran77]

Tom, check out my own thread in this link: Re: Automated Maintenance freezes my PC, how do I identify t... - HP Support Community - 8613484.