• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

Thanks again man... 🙂

HP Recommended

Hi, im suffering the same problem, the ethernet driver is missing, tryed updating and went to the length of reinstalling windows, (which has caused me to lose the sound from my pc to 😞 ) anyway one thing at a time, any help is much appreciated, i select

-ethernet controller

    -properties

       -details

          -(then in the drop down menu) Device Instance ID 

          = PCI\VEN_14E4&DEV_16A6&SUBSYS_00CC103C&REV_02\4&25296D99&0&10F0

 

Before reinstalling windows only 'ethernet controller' came up with a yellow question mark in device manager under other devices, now it has 'Multimedia audio controller" and 2 "SCSI controller"

 

is the audio controller why ive lost sound? if so the device details are:

=PCI\VEN_8086&DEV_24C5&SUBSYS_00C3103C&REV_01\3&61AAA01&0&FD

 

any help is much appreciated, thanks

Lewis

HP Recommended

Hi, Lewis:

 

I don't know whether you are running W7 or Vista since they both use the drop down menu to find the hardware ID.

 

In any event, go to your PC' support and driver page, download and install the  Broadcom NetXtreme Gigabit Ethernet driver.

 

The other one is your SoundMAX Integrated Digital Audio device.

 

Paul

 

 

HP Recommended

Thanks for the quick reply. im running XP home edition, currently looking for the said driver, many thanks ill let you know how i get on.

HP Recommended

Hi:

 

What model PC?

 

I'll look from my end too.

 

Paul

HP Recommended
thanks Paul, it is a HP workstation XW60000, as it came other than a Nvidia Geforce 6200
HP Recommended
XW6000 sorry
HP Recommended
HP Recommended
just downloading both now, thanks again for the quick reply's Paul
HP Recommended
Hi, installed both drivers everything is working as it should now, appreciate the help, best service ive had anywhere computer related i feel.
thankyou
Lewis
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.