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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-21-2020 05:46 PM

HP Recommended
Product: HP Pavilion Gaming Laptop 15 -cx0xxx
Operating System: Microsoft Windows 10 (64-bit)

Had this device for about a year and a half.  The display hinge has gradually started failing, with first the glue separating between the display plastic surround, and here in the last few days the hinge beginning to wrench itself off.  No physical damage to the device, average daily usage of a couple hours.  Any options here?  Assuming the device is out of warranty, unfortunate a $1k laptop would break after such a short period of time.

 

Have used HP devices for decades - they've always been well made.  Surprised to see the lower quality plastic and thin metal construction here failing so early...previous device lasted a decade and still has no issues.  

 

Similar to other posts here and on the web:

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Pavillion-Gaming-PC-Hinge-broke-af...

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Pavilion-Gaming-15-Hinge-Bro...

2 people had the same question
2 REPLIES 2

‎04-24-2020 12:34 PM

HP Recommended

@Praytorian_ I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Riddle_Decipher
I am an HP Employee

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‎05-10-2020 05:13 AM

HP Recommended

Hi, 

I have the same issue with my laptop. My warranty is over, but this is clearly a defect since so many other people have had it. I had the same issue as described in this post, https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Pavillion-Gaming-PC-Hinge-broke-af...

 

How do I get in touch?

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