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12-29-2021 06:31 AM - last edited on 12-31-2021 10:20 AM by MarcusC
Product: OMEN laptop 15 ek0019s
Operating System: Microsoft Windows 11
My notebook won't detect the screen, although it does work fine with external screen. The notebooks screen just stays black and won't be listed on the detected monitors.
I flew back home a few days ago from a trip to which I brought my pc. After I first noticed this I tried:
. Restarting (obviously)
. Updating drivers
. See if the ram wasn't plugged in well
After that it did work for a while and then blackscreened again. I tried updating the bios but the update failed and the health diagnosis from de hp center just keeps saying that the diagnosis isn't available although I already updated it. I strongly believe it has something to do with the bios (F.06) but I don't know why it won't just update. Or maybe it's something different.
Would appreciate some help, really need to study for my exams.
1 REPLY 1
01-29-2022 06:09 AM
Welcome to the HP Support Community!
I have gone through your Post and would like to help.
I see you are experiencing issues with the HP Omen Notebook Display not working although it does work fine with external screen.
I have a few recommendations:
- Update your Notebook computer to latest BIOS F.10 from HP.COM.
- Make sure the Windows and HP support assistant updates are up to date.
- Try booting to Bios using the F10 key to check if you can get to the Bios screen on the Notebook.
Hope this helps! Let me know how it goes.
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