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‎10-01-2025 04:30 AM

HP Recommended
Product: OMEN by HP 16.1 inch Gaming Laptop PC 16-wd000 (7B9S2AV)
Operating System: Microsoft Windows 11

I purchased an HP OMEN wd0012TX  on 23/9/2025 from Amazon. The invoice shows a 1-year warranty, but when I checked HP’s warranty checker with the serial number, it shows that the warranty has expired. What can I do?  Help me with that . Please open a service request and give me a case number now.

1 REPLY 1

‎10-01-2025 04:42 AM

HP Recommended

Hello @Dharaneesh375 

 

This forum is a peer to peer forum.

 

HP starts the warranty clock ticking the minute the PC leaves the assembly plant.

 

So the longer the time elapses from assembly date to the purchase date, the less time remains on the warranty.

 

Please contact HP customer service beginning at the link below and submit a support request to have the warranty start and end dates adjusted to the date you purchased the notebook.

 

Official HP® Support

 

Best regards

 

Steffen Baier

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