sound problem

[alperen_1]

First of all, hello from Turkey,

I bought my OMEN Laptop - model 15-en0004nt 7 months ago, For the past 3 months I've been hearing sizzle at every sound from the laptop. 

as a result of remote support;

-I did a bios update.

-I did an audio driver update.

-I tried changing the windows version.

but i couldn't make any progress, I sent my laptop to the service in Istanbul. They said they replaced the speaker and the problem was fixed.

result: the problem still persists.

I am very complaining about hp turkey authorities and service network, I love my laptop very much, but the sound bothers me a lot, help me please

[NonSequitur777]

@alperen_1,

Let's see if we can get some HP Experts / HP Support Agents involved here.

@Echo_Lake, you personally dealt with this issue before (thread: https://h30434.www3.hp.com/t5/Gaming-Notebooks/HP-Omen-15-Weird-noise-coming-from-speakers/td-p/8075...), and I noticed that there are many threads in our HP User Forum discussing the same crackling noise phenomenon over and over again, such as here: https://h30434.www3.hp.com/t5/Gaming-Notebooks/HP-OMEN-CRACKLING-SOUND-AFTER-UPDATED-REALTEK-HIGH/td... and here: https://h30434.www3.hp.com/t5/Gaming-Notebooks/omen-15-sound-popping-or-crackling-noise/td-p/8083248.

Question: any updates or new insights how to resolve @alperen_1's issue?

Kind Regards,

NonSequitur777

[alperen_1]

dear @NonSequitur777 Thank you so much for coming to my aid.

-As of tonight I reset my computer again. (this is the third time) 

now it's past midnight, i will install drivers tomorrow morning and test again.

[Philip_Mnisi]

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@NonSequitur777 wrote:

@alperen_1,

Let's see if we can get some HP Experts / HP Support Agents involved here.

@Echo_Lake, you personally dealt with this issue before (thread: https://h30434.www3.hp.com/t5/Gaming-Notebooks/HP-Omen-15-Weird-noise-coming-from-speakers/td-p/8075810 ), and I noticed that there are many threads in our HP User Forum discussing the same crackling noise phenomenon over and over again, such as here: https://h30434.www3.hp.com/t5/Gaming-Notebooks/HP-OMEN-CRACKLING-SOUND-AFTER-UPDATED-REALTEK-HIGH/td... and here: https://h30434.www3.hp.com/t5/Gaming-Notebooks/omen-15-sound-popping-or-crackling-noise/td-p/8083248.

Question: any updates or new insights how to resolve @alperen_1's issue?

Kind Regards,

NonSequitur777

---

Unfortunately in the old threads sometimes  we are not able to add comments as they are already solved, so is there any problem posting a question again? 

[Dilip_18]

Hi@alperen_1,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing sound issues with the OMEN HP Notebook. I apologize for the Inconvenience. 

I have a few recommendations 

• Update your Notebook computer to latest BIOS from HP.COM.
• Check with alternate headphones if it works fine. 
• Make sure the Windows and HP support assistant updates are up to date. 
• Also check is sound works fine from headset or speakers. 

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[alperen_1 · Accepted solution]

Apart from the steps I mentioned above,
After installing new windows, I would always update the driver with the IObit Booster program, but this time I did not. I updated the drivers on windows update and left. I'm not having a problem for 5 days now, if I use it for one more week without any problems, I will close the issue.

[Dilip_18]

Hi@alperen_1,

Thank you for responding, I appreciate your time and effort.

Good to know that the issue is resolved.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!