All officejet pro 8610 printers no longer working with instant ink...!

[Stuart_R]

It seems MANY people on here are all having the same problem with this model of printer.

We have ALL lost instant ink connection. Mine started on 19th November. 

I think you may have an issue 

https://h30434.www3.hp.com/t5/HP-Instant-Ink/insta-ink-connection/td-p/8554425

https://h30434.www3.hp.com/t5/HP-Instant-Ink/MY-OfficeJet-Pro-8610-can-t-connect-my-instant-ink-acco...

https://h30434.www3.hp.com/t5/HP-Instant-Ink/Printing-issue-quot-Connect-printer-to-update-HP-Instan...

https://h30434.www3.hp.com/t5/HP-Instant-Ink/the-last-few-days-my-printer-will-not-connect-to-HP-Ins...

[Rainbow23]

Hi @Stuart_R,

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP printer using instant ink cartridges.

Please follow the steps listed below to remove and set up web services:
1. Open the embedded web server (EWS):
a. Find out the IP address or hostname of the printer by pressing the Information button (i) to print an Information page.
NOTE: The printer must be on a network and must have an IP address.
b. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 123.123.123.123, type the following address into the web browser: http://123.123.123.123.
2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.
3. Click Remove Web Services.
4. Click Yes to remove Web Services from your printer. 

You may also refer to this document to turn off web services: https://support.hp.com/in-en/document/c04808536 

5. Click the Web Services tab again.
6. In the Web Services Settings section, click Setup, click Continue and follow the onscreen instructions to accept the terms of use.
7. If prompted, choose to allow the printer to check for and install printer updates.
8. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

You may refer to this document to setup webservices: https://support.hp.com/in-en/document/c05329102 

Also update the firmware from this document.

Let me know if this helps and have a nice day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Stuart_R]

Well finally the Web services is back and setup.

However instant ink is still not working 😞 

At least is saying  ready to print. But  NO SYNC since mid November 

 

[Rainbow23]

Hi @Stuart_R,

Welcome to the HP Support Community. 

This issue might require one on one interaction to fix it.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!