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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎10-29-2020 04:28 PM

HP Recommended
Product: HP Envy 4500
Operating System: macOS 10.15 Catalina

Going round in circles!   Error message, I’ve cleaned the black cartridge, tried the chat line )not available, doesn’t say when it might be), turned printer off/on.  HP Instant Ink message says they can’t send a new cartridge till the “fault” is fixed.  When I enter my printer type, the chat tells me it’s not recognised.  Despite being available on the drop down menu!!

arrggh!

32 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-30-2020 11:57 AM - edited ‎10-30-2020 11:58 AM

HP Recommended

Hi @DaveEdinburgh,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

1 person found this reply helpful
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53 REPLIES 53

‎10-30-2020 11:57 AM - edited ‎10-30-2020 11:58 AM

HP Recommended

Hi @DaveEdinburgh,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-31-2020 05:32 AM

HP Recommended

I am having the same problem trying to install a new cartridge from HP Instant Ink. Printer is not recognised

Was this reply helpful? Yes No

‎10-31-2020 09:52 AM

HP Recommended

@JillH2,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

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‎11-01-2020 08:23 AM

HP Recommended

Pretty much the same

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‎11-06-2020 10:15 AM

HP Recommended

My printer (Envy 7855) has a cartridge error, requesting me to remove and/or replace.  I contacted virtual agent, ran through all the suggestions, nothing worked.  What's the secret?????

 

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‎11-06-2020 10:42 AM

HP Recommended

I posted the fault on this forum.  Really helpful from HP, Jay answered within a few hours and now sorted.  I needed a new cartridge.  

Hope this helps you get fixed

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‎11-06-2020 11:00 AM

HP Recommended
Spoiler
I had the same issue, new cartridges arrived today and all working again. Thanks to Jay
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‎11-06-2020 11:19 AM

HP Recommended

Problem was solved efficiently and new cartridge now received and installed

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‎11-11-2020 03:24 PM

HP Recommended

Black cartridge error message on HP Envy Printer. Nothing resolves issue.  NEED New Cartridge sent.

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