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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
DaveEdinburgh
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Message 1 of 50
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Solved!

Cartridge error

HP Recommended
HP Envy 4500
macOS 10.15 Catalina

Going round in circles!   Error message, I’ve cleaned the black cartridge, tried the chat line )not available, doesn’t say when it might be), turned printer off/on.  HP Instant Ink message says they can’t send a new cartridge till the “fault” is fixed.  When I enter my printer type, the chat tells me it’s not recognised.  Despite being available on the drop down menu!!

arrggh!

49 REPLIES 49
Jay_G24
HP Support Agent
HP Support Agent
10,985 10,955 802 896
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Hi @DaveEdinburgh,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

JillH2
Level 1
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I am having the same problem trying to install a new cartridge from HP Instant Ink. Printer is not recognised

Jay_G24
HP Support Agent
HP Support Agent
10,985 10,955 802 896
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@JillH2,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

DaveEdinburgh
Author
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Pretty much the same

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lorraine1718
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2 2 0 0
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My printer (Envy 7855) has a cartridge error, requesting me to remove and/or replace.  I contacted virtual agent, ran through all the suggestions, nothing worked.  What's the secret?????

 

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DaveEdinburgh
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I posted the fault on this forum.  Really helpful from HP, Jay answered within a few hours and now sorted.  I needed a new cartridge.  

Hope this helps you get fixed

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LizB27A
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I had the same issue, new cartridges arrived today and all working again. Thanks to Jay
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JillH2
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Problem was solved efficiently and new cartridge now received and installed

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lorraine1718
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Black cartridge error message on HP Envy Printer. Nothing resolves issue.  NEED New Cartridge sent.

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