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04-04-2022 01:36 PM
I recently canceled my Instant Ink subscription. I purchased comparable HP cartridges for my HP envy photo 7855, and I am getting a message that “The indicated cartridges are not communicating correctly with the printer, if this problem persists, replace the cartridges”
I know these are the correct cartridges. How is Instant Ink able to render my printer useless for canceling my subscription? Has anyone else run into this issue?
04-06-2022 11:15 AM
The Instant Ink cartridges will not print unless you have an active Instant Ink account.
It appears you have defective third-party cartridges. I would suggest cleaning the cartridge contacts and mating printer contacts as shown in the document here. If that does not resolve the issue I suggest you contact your cartridge supplier for a replacement.
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