Instant Ink

[Clark_Robbie]

It's a very minor irritant I know, but it's still annoying.

Because the very first Instant Ink cartridge I received was faulty the system thinks I have one extra black cartridge than I do actually hold.

Can someone send me an extra black one please to even things out? But it needs to be done outside of the system or else the problem will be just put it off and this will keep re-occurring.

[Nal_NR · Accepted solution]

Hi @Clark_Robbie,

Welcome to the HP Support Community. 

I'd be glad to help you! 

What seems to be the issue? Could you elaborate more? 

I would also need a few details. I have sent you a private message. Kindly check.

Thanks

[Clark_Robbie]

This hasn't been resolved after all (Case Number: [edited] as I'm about to receive another cartridge(s) so I'll continue to have that extra one. Unless you can stop the shipment please?

[Jerry_57]

Hi @Clark_Robbie,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We found that the Ink has been shipped, and you will receive it in the next 3-4 business days.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support

[Clark_Robbie]

If there is one cartridge of each, that will be OK. But otherwise, I'm still going to be left holding that one extra cartridge.

It's very minor I know but it's irritating all the same.

[Jerry_57]

HI @Clark_Robbie,

Thank you for your response.

I understand—it’s like having one puzzle piece that doesn’t fit. We’ll make sure your set feels complete.

 Is there anything else we can help with?

Regards
Jerry_57
HP Support

[Clark_Robbie]

Thank you Jerry,

It's not just a matter of send me another cartridge because the system will still register that I have that extra cartridge. Can you send it from outside the system if it's possible please?

[Jerry_57]

Thank you for your response.

We have sent you a private message. Kindly follow the steps.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

Jerry_57

HP Support


 

[Sooz42]

I have exactly this problem. Last year I was sent 2 cartridges that are the wrong size, too large for my carriage. The VA will not send replacements stating I have 2. I have been unable to print satisfactorily for over 2weeks. Does HP have any clue how difficult it is to speak to a human.  The service for instant ink is abysmal. I have spent 50mins going round in circles trying to ring one of the few numbers in the app! This is just today………I have been trying to resolve this since I first started to have illegible print. Needless to say the subscription keeps being debited! Truly shocking. 

[Sooz42]

I don’t think it’s a minor issue actually. I’ve been trying to resolve this issue for 2weeks. A human is needed to intervene but companies don’t want to pay one!