Refund for InstantInk subscription

[HelperoftheOne]

I have an active InstantInk subscription which is currently on the Moderate plan of 100 pages which I upgraded to a couple of months ago for my son's school work. 
But my printer has been messed up since then and still not fixed, and we have had some personal health issues in the household which has been a very difficult time to deal with so I completely forgot to downgrade back to the basic plan.
I have now been charged two or three cycles of the Moderate plan with no usage. I tried downgrading now and it's saying I'm still going to be charged another cycle due to the timing.
I've tried speaking to the Virutal Assistant to put me through to a human agent to discuss this but I keep going round in circles.
How can I contact someone in Billing or Accounts to discuss a potential refund of the unused months and to stop the next charge at the Moderate plan?

[BeemerBiker]

This is all I know about Instant Ink and other subscriptions.

---

I do not have an instant ink printer. My understanding is that if you run out of ink, or you cancel your subscription, you can use genuine Hewlett Packard cartridges either original or refilled. They must have an HP chip in the cartridge.
The below type is unlikely to work.

Note that this is a peer to peer forum and I am just the messenger of this bad news: Instant ink cartridges can only be used when the ink subscription is active.   HP is not the only company that wants their own ink used. The last time I checked, Epson, Canon and Brother all do the same.

For official help (but skip to bottom for phone numbers)

Try here at the Get HP Instant Ink Support Website
Contact the team at HP Instant Ink Support during business days and hours available in your region.
General help on instant ink management

Some HP printers can use non-HP ink if the firmware is not updated.

Cannot connect to Instant Ink web services

Instant ink portal is here.

Below are some official guides that might answer one or more of your questions

Instant Ink account management

Solve Instant Ink cartridge and printer problems

Instant Ink shipment questions

Fixing Instant Ink cartridge errors

Enrolling in HP Instant Ink

Cancel your ink account

HP printers - Fixing Instant Ink enrollment error codes (HP Smart app)

HP printer ink cartridge issues including 'Incompatible', 'Missing', 'Failure' and enrollment errors

Check HP printer ink or toner levels

Terms of service including phone contact information

Instant Ink - Terms of Service - USA
Instant Ink – Terms of Service - UK
TERMINI DI SERVIZIO DI HP INSTANT INK - Italy
Instant Ink - Terms of Service - Ireland
CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

While HP Instant Ink printers can be used with no subscription, select HP Plus printers may require a subscription to operate.

Let me know what you find out.

[HelperoftheOne]

Appreciate the help, however what you posted was not in relation to my question at all.
I'm trying to get a refund for an increased printing plan that I did not need and which I forgot to downgrade due to life events and personal household issues.
I need someone from HP Billing Team to get in touch with me.

[BeemerBiker]

Call the phone number listed in "terms of service" is about all you can do.