The printer is being updated

[FH-J]

Nothing that I know of...waiting for @VikramTheGreat to get back to me on how to message him privately with my printer serial number - hopefully that will show something on the InstantInk servers that can explain what is happening.

Will certainly post on here if we find a solution !

[alkazoo]

Same here, problem just showed up today 4/8/26 on my Envy 5660.  Same error message, tried the reset mentioned to no avail.  Whats up HP??  waiting to hear how to fix.. 

[Shayww8w]

Same for me  envy 4524  exact same issue 😪 

[Shayww8w]

I just received 2 emails from hp saying action required ink not installed correctly?

Action Required

There may be an issue with your cartridge.

Hi 

We noticed you may have something wrong with an ink cartridge inserted in your HP ENVY 4524 All-in-One Printer. This could impact your printing.

‌

If you are having trouble printing, please reinstall your ink cartridge and restart your printer. If the problem continues, contact support.

[iku87]

There doesn't seem to be an easy fix for this. It worked today for a while after the HP technician had run an update yesterday (which update? I don't know) at a distance with multiple stages on the computer and on the printer. Then it stopped working again. I rang back and the technician ran the update again. Fingers crossed it works tomorrow after the update has completed. I can only say once again, it is a general problem and you might all need to ring the support in your countries. 

[snxyhy]

Exactly the same here. Really frustrating.

[GiorgioMe]

Today I have revived an email from HP. They asked to remove all the inks and re install them. In my case this solved the problem. Now the printer is ok 

[Shayww8w]

Trying to fix

[Shayww8w · Accepted solution]

This worked for me just now.. I turned off printer.. turned it back on, removed inks, reinstalled, then it said your ink is ready and it let me print   success 🙌🏽  it is working now 

My advice is turn off printer.. turn it back on.. remove ink.. reinstall ink and then it should work 

[Shayww8w]

It just worked for me,  turned printer off.. turned it back on..  then after printer was on fully I opened and took ink out and then reinstalled ink, then it said instant ink is ready..  let me know if this works for you.. I recommend turning printer off then back on then reinstall ink