subscription refund

[Phoenixxxx]

been paying £5 monthly subscription For over a year I would like a refund as I havent recieved anything in post other than ink and paper in the trial month. I dont have space to keep my printer plugged in when not in use and store it in a cuboard when im not using it.  Is the issue because I havent kept it connected to the internet? Please let me know and Id love to get my money back as I ahvent recieved anything all this time.

[SteffenBaierUK]

Hello @Phoenixxxx ,

Welcome to the HP community.

This is just a Peer-to-peer community forum and not HP Support. We are all just Volunteers.

I suggest you check the HP Instant Ink FAQs – Find Answers to Your Instant Ink Questions | HP® United Kingdom

The above explains how Insta Ink works and when to expect new Ink.

Best Regards

Steffen Baier

[Dragon-Fur]

@Phoenixxxx 

Welcome to the HP Community --

Yes, you should have kept the printer connected to the Internet -- connection is one of the central tenants to the subscription.  I am certainly not judging.

Regardless, though, Ink is not supplied on a schedule --

Ink is included with each plan -- how long the ink lasts depends on how quickly it is used.

The plan model is built on pages printed and not the amount of ink used.

If you print less and use less ink, shipments can be fewer and farther between.

True --

Ink should be sent when the printer notifies the service that ink supplies are depleted and a shipment is needed.

Included below 

-- What is? (and, How does Instant Ink work?)

-- How to Cancel Instant Ink -- 

-- Contact Instant Ink Support

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What is Instant Ink?

HP Instant Ink is a Print-by-Page subscription service for which you are charged a monthly fee for a set number of printed pages.  (Each side of the paper is counted as a separate Page.)

While there is no additional charge for the ink, the subscription is not free and does charge each month.

IMPORTANT -- Ink is supplied only with an active subscription -

After the service is terminated by you or HP, all subscription ink cartridges stop working and must (should) be returned to HP.

Selecting the right number of pages for your plan is important.

Review >>>  How Instant Ink works

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What is "Free Ink"?

There is no extra cost for ink.

Ink is provided as part of your subscription - use a drop or use a cup full, ink is included at no extra cost.

Important

• All ink activated by the plan and all ink sent to you works as along as the trail / subscription service is active.

and

• After the initial Ink Kit is mailed out, ink is sent (only) when the printer notifies the service that ink is depleted and a shipment is needed.

and

• Subscription / Instant Ink cartridges remain the property of HP and should be returned to HP at close (termination) of the service contract.

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-- How to Cancel Instant Ink -- 

=================================

Instant Ink - Cancellation

It is important that you understand the Instant Ink cancellation / termination process and your responsibilities.

 >>> Open and read >>>  Cancel your account

Review >>> HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

Watch - Video – Cancel HP Instant Ink

 How to unsubscribe or cancel HP Instant Ink subscription

-- Reminder -- 

• After cancellation, the Instant Ink cartridges will not work.
• Purchase and install HP ink cartridges for use in your printer.

 “HP Smart / HP Connected” Account - Printers, HP Instant Ink, HP+

Management / Options

HP Smart / HP Connected

Note:  Website might take 1-10 seconds to open

Click Flag to switch to your region

Open (left column) HP Instant Ink

Scroll all the way down --

Select "Cancel my HP Instant Ink Subscription"

• Follow the prompts as explained.
• Acknowledge and accept the cancellation requirements.
• Complete the cancellation steps.

What if?

  HP Instant Ink - Stopping a cancellation

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

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  -- Contact Instant Ink Support --

Can't stand it?

Want to skip all the watching and reading --

Need or want to complain, explain, or ask for help?

It might be faster for you to contact Instant Ink Support directly.

Depending on the region, the website posts limited Saturday hours in addition to Mon-Fri hours.

-- Dragon Suggests --

1)  Contact Instant Ink Support -

Open

 HP Instant Ink Support - Website

Click the Flag near the bottom of the page to update the region / country.

  Scroll up / down to "Additional Support"

  Check phone and days / hours of operation.

OR

2)  Wait here for a Community Agent to find your request and answer your Instant Ink and Plan related questions.   NOTE >> Instant Ink Support and HP agents can access private information.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"