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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎08-18-2017 04:38 PM

HP Recommended
Product: HP DeskJet Ink Advantage 5645
Operating System: Microsoft Windows 10 (64-bit)

 81616iA18CAE3D69D0F74F.jpg

 

I tried to scan a document, after about 2 weeks that I haven't used the printer. The result is above. I have cleaned up the glass and the white cover, I have unplugged the printer multiple times (in order to reset it and I have waited more than 30 minutes), I tried plugging it directly into a wall socket and nothing.

8 people had the same question
3 REPLIES 3

‎08-18-2017 05:00 PM

HP Recommended

error.jpg

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‎08-18-2017 08:02 PM

HP Recommended
I have the same problem. Ever since HP CAME PUTCEITH THEIR RECENT SOFTWARE UPDATE THEY RUINED OUR PRINTERS!!!
I have an Envy 5531. It was working fine until they did their update!!!
Now my scan/copy does NOT WORK!!!!
The blue light just spins
I can print from my internet or iphone.
But it DOES NOT SCAN OR COPY.
I WANT ANSWERS. OR A NEW PRINTER
THE TECH TOLD ME TOO BAD ITS OUT OF WARRANTY. SAID OH WELL YOU HAD IT FOR A LONG TIME AND HUNG UP ON ME!
THIS IS HOW YOU TREAT YOUR CUSTOMERS!
I have AN EXPENSIVE HP COMPUTER DESKTOP AND LAPTOP. I WILL NEVER BUY HP AGAIN IF THEY DONT RESOLVE THIS!!!
If HP doesn't fix this problem and give us a fix or a new printer I will post very NEGATIVE COMMENTS AND REVIEWS ABOUT THEM.
THIS IS UNACCEPTABLE.
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‎09-22-2018 01:53 PM

HP Recommended

Same here. Haven't used the scanner on HP DeskJet 5645 for the past two months and now it produces color vertical lines on black background. I suspect new August 2018 firmware NIP1CN1831AR is to blame. I restored device to factory settings and unplugged it according to the video below, but the scanning issue remains. Printing still works fine, though.

 

http://supportvideos.ext.hp.com/detail/video/3285921533001/fixing-streaks-and-lines-in-scans-copies-...

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