10-12-2012 07:23 AM
Hi, I am using a HP PSC 1510 printer on Windows 7. Everything worked just fine until recently when I found I couldn't print anything from the Internet, i.e. banking details, emails etc. I can print from Word Pad but that's all. I don't get any error messages. I get a deafening silence - no strange whirring,buzzing or grunting - just nothing at all. Hope someone can help. I have checked all connections, ink, paper etc. nothing jammed. thanks in advance for any help.
Solved! Go to Solution.
10-15-2012 12:55 PM
Let me know what errors you receive?
10-15-2012 05:33 PM
I am using Google Chrome and have used the HP Print Doctor but no joy. I can't remember the exact message but it was to the effect that they could find nothing wrong. The printer works if I use an Apple but my PC doesn't seem to accept it. Yet, I can print from the Word programme but nothing from the Internet, no emails, nothing from bank sites etc. etc. I have checked and double checked cables, all lights etc. are on and the cable that works on the Apple is the same one I use on the PC. It worked fine until I left here and was away for a few months but when I came back here it got into a huff - a bit of resentment going on, ha.ha. thanks for trying to help. Any other suggestions please?
10-15-2012 05:38 PM
To use an alternate print driver for HP printers in Windows 7:
1. Click on the Start menu.
2. Click on Devices and Printers.
3. Right-click on your printer.
4. Select Printer Properties.
5. Click on the Advanced tab.
6. Click on New Driver.
7. Click Next.
8. Select HP from the first list.
9. Select Deskjet 450 from the second list.
10. Click Next.
11. Click Finish.
12. Click Apply.
13. Click OK to close the window.
12-12-2013 11:48 AM - last edited on 02-24-2017 01:02 PM by OscarFuentes
I'm sorry to hear you are unable to print from the internet. Are you still experiencing the problem?
If so, please respond to let me know which web browser you are using to print from. Also, you can try printing from another browser, such as Internet Explorer, Firefox or Chrome if you are using a Windows OS.
If you require further assistance, please respond with:
-Your Printers Model Number
-Your Operating System
I work on behalf of HP
★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
05-26-2014 03:47 PM
Hp office jet pro 8500 A910 is the printer, windows 8, I use Mozilla, Firefox
When I am on the internet and hit print and then ok, it says FAX not printer.
My printer has been working fine, this just happened yesterday.
12-15-2014 10:24 AM - edited 12-15-2014 10:27 AM
I had the Opposite problem - HP 1510 & Windows 7. I could print from the internet, but not Word or Acrobat pdf. Using the 450 driver fixed it.
Too bad it took 4hrs of troubleshooting.