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Honor Student
Posts: 4
Member Since: ‎10-12-2012
Message 1 of 13 (69,815 Views)
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i can't print from the internet. i can only print from a word document. nothing happens when i try

Hi, I am using a HP PSC 1510 printer on Windows 7.  Everything worked just fine until recently when I found I couldn't print anything from the Internet, i.e. banking details, emails etc.  I can print from Word Pad but that's all.  I don't get any error messages. I get a deafening silence - no strange whirring,buzzing or grunting - just nothing at all.  Hope someone can help.  I have checked all connections, ink, paper etc. nothing jammed.   thanks in advance for any help.

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i can't print from the internet. i can only print from a word document. nothing happens when i try

I'm betting that there might be a conflict between the driver and the browser. Try using an alternate browser, like IE or Firefox. If that doesn't work, or you don't want to, try using an alternate print driver. The instructions for that are below. Let me know what happens.

To use an alternate print driver for HP printers in Windows 7:
1. Click on the Start menu.
2. Click on Devices and Printers.
3. Right-click on your printer.
4. Select Printer Properties.
5. Click on the Advanced tab.
6. Click on New Driver.
7. Click Next.
8. Select HP from the first list.
9. Select Deskjet 450 from the second list.
10. Click Next.
11. Click Finish.
12. Click Apply.
13. Click OK to close the window.
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Associate Dean
Posts: 7,948
Member Since: ‎11-28-2011
Message 2 of 13 (69,794 Views)

i can't print from the internet. i can only print from a word document. nothing happens when i try

What browser are you using? HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.

Let me know what errors you receive?

http://goo.gl/3DAkq
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Honor Student
Posts: 4
Member Since: ‎10-12-2012
Message 3 of 13 (69,793 Views)

Re: i can't print from the internet. i can only print from a word document. nothing happens when i

I am using Google Chrome and have used the HP Print Doctor but no joy.  I can't remember the exact message but it was to the effect that they could find nothing wrong.  The printer works if I use an Apple but my PC doesn't seem to accept it.  Yet, I can print from the Word programme but nothing from the Internet, no emails, nothing from bank sites etc. etc.  I have checked and double checked cables, all lights etc. are on and the cable that works on the Apple is the same one I use on the PC.  It worked fine until I left here and was away for a few months but when I came back here it got into a huff - a bit of resentment going on, ha.ha.  thanks for trying to help.  Any other suggestions please?

Associate Dean
Posts: 7,948
Member Since: ‎11-28-2011
Message 4 of 13 (69,791 Views)

i can't print from the internet. i can only print from a word document. nothing happens when i try

I'm betting that there might be a conflict between the driver and the browser. Try using an alternate browser, like IE or Firefox. If that doesn't work, or you don't want to, try using an alternate print driver. The instructions for that are below. Let me know what happens.

To use an alternate print driver for HP printers in Windows 7:
1. Click on the Start menu.
2. Click on Devices and Printers.
3. Right-click on your printer.
4. Select Printer Properties.
5. Click on the Advanced tab.
6. Click on New Driver.
7. Click Next.
8. Select HP from the first list.
9. Select Deskjet 450 from the second list.
10. Click Next.
11. Click Finish.
12. Click Apply.
13. Click OK to close the window.
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Student
Posts: 1
Member Since: ‎12-10-2013
Message 5 of 13 (68,890 Views)

Re: i can't print from the internet. i can only print from a word document. nothing happens when i

I can't print from the internet today. It has been fine before todAy

Retired
Posts: 15,163
Member Since: ‎09-02-2013
Message 6 of 13 (68,856 Views)

Re: i can't print from the internet. i can only print from a word document. nothing happens when i

[ Edited ]

Hello,

 

I'm sorry to hear you are unable to print from the internet. Are you still experiencing the problem?

 

If so, please respond to let me know which web browser you are using to print from. Also, you can try printing from another browser, such as Internet Explorer, Firefox or Chrome if you are using a Windows OS.

 

If you require further assistance, please respond with:

-Your Printers Model Number

-Your Operating System

 

 

Thank you!

Smiley Happy

a i n b o w 7000

I work on behalf of HP



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Top Student
Posts: 5
Member Since: ‎05-26-2014
Message 7 of 13 (67,466 Views)

Re: i can't print from the internet. i can only print from a word document. nothing happens when i

I have windows 8, use Mozilla Firefox.  My printer is HP office jet pro 8500 A910

When I select print from the internet and hit ok, it shows FAX.. not printer.

How can I change it?

Top Student
Posts: 5
Member Since: ‎05-26-2014
Message 8 of 13 (67,465 Views)

Re: i can't print from the internet. i can only print from a word document. nothing happens when i

Hello,

 

Hp office jet pro 8500 A910 is the printer, windows 8, I use Mozilla, Firefox

When I am on the internet and hit print and then ok, it says FAX not printer.

My printer has been working fine, this just happened yesterday.

Student
Posts: 1
Member Since: ‎12-13-2014
Message 9 of 13 (64,465 Views)

Re: i can't print from the internet. i can only print from a word document. nothing happens when i

[ Edited ]

I had the Opposite problem - HP 1510 & Windows 7.  I could print from the internet, but not Word or Acrobat pdf.  Using the 450 driver fixed it.

Too bad it took 4hrs of troubleshooting.

Thanks

Honor Student
Posts: 4
Member Since: ‎03-03-2015
Message 10 of 13 (62,544 Views)

Re: i can't print from the internet. i can only print from a word document. nothing happens when i

For me it was a Firefox issue - I disabled the pop-up blocker for my email account and I was able to print ...

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation