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- Lost printer password, can't reset as it asks password to en...

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04-23-2018 11:29 AM
Use the reset steps posted to this YouTube video to reset your M277:
https://www.youtube.com/watch?v=Pe0Ar1TyBHY
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04-23-2018 01:18 PM
Whoops I misread your printer model as M277 not M227.
Try page 130 of the User Guide for performing a Factory Reset of the M227:
https://cdn.cnetcontent.com/5c/91/5c9143e9-d782-48f0-9659-e24d7a0c4a41.pdf
Restore the factory-set defaults
Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It
will not reset the page count, or tray size. To restore the printer to the factory-default settings, follow these
steps.
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also
deletes any pages that are stored in the memory.
NOTE: The steps vary according to the type of control panel.
1. 2-line control panels: On the printer control panel, press the button.
Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup
menu displays. Touch the Setup icon to open the menu.
2. Open the following menus:
● Service
● Restore Defaults
3. Touch or press the OK button.
The printer automatically restarts.
Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.
Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.