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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎02-12-2024 10:41 AM

HP Recommended

Hello, 

 

I was wondering what steps I need to do in order to downgrade the firmware on a Poly X series system. 

 

6 REPLIES 6

‎02-12-2024 10:56 AM

HP Recommended

What's your goal? Any reason for needing to downgrade the firmware? I think others have had success with using a FAT32 formatted USB drive to downgrade.

Was this reply helpful? Yes No

‎02-12-2024 10:59 AM

HP Recommended

Hello @eport323 ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

 

This is important especially in the future when someone finds this post in days, months, or years to come.

 

Please do not simply edit the original post but reply with the versions.

 

Same question as @nlev what is the reason behind this?

 

  • If the device is running PolyOS 4.0.0 it cannot be downgraded. I
  • f the TC8 or TC10 runs 4.1 it cannot be downgraded

 

As this info was not provided we need to wait for your reply.

 

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-12-2024 11:22 AM

HP Recommended

currently we are running into a network/hardware issue due to the firmware. 

 

current version: 4.1.0-382263

Need to downgrade to: 3.14.

Was this reply helpful? Yes No

‎02-12-2024 11:23 AM

HP Recommended

What's the network/hardware issue?

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‎02-12-2024 11:26 AM

HP Recommended

Hello @eport323 

 

as explained you cannot downgrade.

 

Please work with our support team on this. Details are in my signature

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-12-2024 11:27 AM

HP Recommended

@eport323 

 

please also ensure you update your other post >here<

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.