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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!

‎11-27-2024 03:36 AM

HP Recommended

Hello everyone, I am having a problem with my Poly G7500 device.

I use the "Polycom People content app" software to wirelessly share content to Poly endpoints (Polycom Realpresence Group series and devices running Poly Video OS) in a meeting.

However, after I updated to Poly VideoOS version 4.4.0.416273(Release date: 25, November 2024) for the G7500 device, an error appeared. The device restarted itself after connecting to share presentation content from the "Polycom People content app" software.
Then I downgraded the software to lower versions (versions 4.3.x) and this problem no longer occurred.
Has anyone encountered this problem like me?

Best regards!

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1 REPLY 1

‎11-27-2024 04:59 AM

HP Recommended

Hello @VUHAI1 ,

 

Welcome to the HP Poly community.


From a community Search in PolyOS 4.3.3:

 

Poly Content App is end of life and no longer available for download. You can still use Poly Content App with VideoOS systems; support will be removed in an upcoming release.

 

The same for a Google >search<

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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