[Software] G7500 & Studio X 4.1.2

[SteffenBaierUK]

Hello all,

Poly announces the release of Poly VideoOS 4.1.2-388101 for Studio X or G7500

The software can now be found via 

or to download please follow >this< and use Poly Lens

NOTE:  There is an extra unzip required when downloading from Poly Lens.

In addition the Microsoft TAC also has this build

Introduction

Software version: 4.1.2

Release date: December 2023

Partner Application Updates

This release supports the following versions of partner applications.

Partner Application	Version	Features
DialPad-hub	v1.028.1-0-gd5e4a6d	•     Maintenance release. •     For more information on this Dialpad release, see the Dialpad website
GoogleMeet	20230917.00.00	•     Maintenance release. •     For more information on Google Meet, see the Google Meet website
RingCentral	23.3.35.2	•     Maintenance release •     For more information on Ring Central, see the Ring Central website
TeamsAgent TeamsNorden TeamsPortal	1.0.0.202310260109.product 1449/1.0.96.2023111001 5.0.6061.0	Maintenance release •     For more information on this Microsoft Teams Room release, see the Microsoft Teams Rooms website.
Tencent	3.16.210.584	•     Maintenance release. •     For more information on this Tencent release, see the Tencent website.
ZoomRooms	5.15.7.3484	•     Maintenance release. •     For more information on this Zoom Room release, see the Zoom website.

What's New

This maintenance release of Poly VideoOS is available for all Poly and partner modes.

Important:

Review the section on updating your system (access the full release notes in the Read More section at the end of this page) before you install this release.

Poly VideoOS 4.1.2 contains the following updates and fixes:

• This release includes over 30 resolved issues and contains a Microsoft provided update for known pairing issues in Microsoft Teams mode between the system or video bar and the touch controller. A fix is also included for an issue where a video bar in Zoom mode loses configuration settings after a system update.

• Poly Speaker Framing functionality is now available on the Poly Studio E70 camera in Zoom Rooms for Windows version 5.17.0 or later.

• Audio improvements - the Poly Sound Reflection Reduction feature has been improved in all provider modes.

• Poly Scheduled Auto Restart is now available on Poly TC8 and Poly TC10 touch controllers.

• Poly Speaker Volume Boost is enabled on Poly Studio X70 and Poly Studio X52 all-in-one video bars.

This release includes over 30 resolved issues

In this release, Poly has resolved over 30 issues. These fixes include eight audio, three camera, three configuration, seven device management, three partner application, five peripheral, and one provisioning issues.

Some of the main resolved issues are:

• The system or all-in-one video bar unpairs with the Poly touch controller or signs out of Microsoft Teams (EN-250082 / EN-250072).

• The system or all-in-one video bar in Zoom mode loses configuration settings after update (EN-248478).

• Audio stops working once a participant from the far end speaks on a G7500 system (EN-245414).

• The device returns to factory settings after a system update on a Poly Studio X all-in-one video bar (EN-248472).

Find further details on resolved issues at Resolved issues in Poly VideoOS 4.1.2.

 

Poly Speaker Framing enabled on Poly Studio E70 in Zoom Rooms for Windows

Poly Speaker Framing functionality is now available on the Poly Studio E70 camera in Zoom Rooms for Windows 5.17.0 or later.

Speaker Framing enables the Poly Studio E70 to determine which participant is actively speaking. The camera then frames the speaker when transmitting video to the far end. Enable this feature via a connected Poly touch controller, select Camera Controls, then select Speaker Focus.

 

Poly Sound Reflection Reduction improved

The Poly Sound Reflection Reduction feature has been improved in all provider modes.

Noise suppression has been improved and audio reverberation has been decreased in rooms where echo is a problem for users. Poly Sound Reflection Reduction is also now supported on the Poly Trio C60 and third-party DSP audio processors connected via USB.

 

Poly Scheduled Auto Restart enabled on Poly touch controllers

Poly Scheduled Auto Restart is now enabled on Poly TC8 and Poly TC10 touch controllers.

You can configure your device to automatically restart on a weekly or daily basis when paired to a Poly G7500 system or Poly Studio X all-in-one video bar. This feature can help systems run optimally and efficiently to reduce crashes that some configurations have experienced in the past. Configure this feature in the system web interface under General Settings > System Settings > Enable Scheduled Auto Restart.

Note:

By default, systems in Microsoft Teams mode will be enabled for auto restart via the Teams app daily update. Choose to auto restart via either the Teams app daily update or Poly system daily update - don't have both enabled.

 

Poly Speaker Volume Boost enabled on Poly Studio X70 and Poly Studio X52 all-in-one video bars

Poly Speaker Volume Boost is now enabled on Poly Studio X70 and Poly Studio X52 all-in-one video bars.

This feature is available in all provider modes. Enable this feature in the user interface, under Audio, select Enable Speaker Volume Boost.

 

Resolved Issues

The following table lists the resolved issues in this release.

Note:

These release notes don’t provide a complete listing of all resolved issues that are included in the software. User experience updates, performance fixes, and enhancements may not be included. In addition, the information in these release notes is provided as-is at the time of release and is subject to change without notice.

Resolved issues

Category	Issue ID	Description
Audio	EN-249447	On a Poly Studio X all-in-one video bar in Teams mode, far end participants hear an echo of near end participants.
Audio	EN-249137	On a Poly G7500 system with two connected Poly IP microphones, a reconnected microphone doesn't gain audio until after a system restart.
Audio	EN-248899	On a Poly Studio X52 all-in-one video bar, the speaker level is lower than other Poly Studio X all-in-one video bars.
Audio	EN-248741	On a Poly Studio X70 all-in-one video bar in Zoom mode with HDMI content sharing, audio intermittently fades in and out.
Audio	EN-248645	On a Poly G7500 system using 3.5 mm output, after update no audio is heard when the system is set to TV Speakers.
Audio	EN-248521	On a Poly Poly Studio X52 system in Zoom Rooms mode, audio is lost to the far end during a lengthy (1 hr+) call.
Audio	EN-248242	On a Poly Studio X70 all-in-one video bar in Teams mode, far end participants hear a hissing sound when the near end participants speak.
Audio	EN-248015	On a Poly G7500 system in Zoom mode with 'Hide nonvideo participants' selected, the Poly G7500 screen flickers when those participants speak.
Audio	EN-245414	On a Poly G7500 system, audio stops working once a participant from the far end speaks.
Camera	EN-248155	On a Poly G7500 system with a connected Poly Studio E70 camera, a blue screen continues to display after swiPoly TChing between USB and LLN.
Camera	EN-248041	On a Poly G7500 system with a connected Poly Studio E70 camera, the Picture-in-Picture (PIP) window appears black after an update.
Camera	EN-248013	A Poly Studio E70 camera connected via USB to a laptop, intermittently flickers.
Configuration	EN-248478	On a Poly Studio X all-in-one video bar in Zoom mode, all configurations are lost after a system update.
Configuration	EN-248472	On a Poly Studio X all-in-one video bar, the device returns to factory settings after a system update.
Configuration	EN-242519	The time zone database doesn’t reflect the Kuala Lumpur 8+ timezone.
Device Management	EN-249464	On a Poly Studio X52 all-in-one video bar in Zoom mode with a connected Poly TC10 touch controller and proxy enabled, the device doesn't connect to a meeting via the calendar.
Device Management	EN-248425	On a Poly G7500 system content sharing via the Extron app, content doesn't stop being shared after stop sharing is selected.
Device Management	EN-248046	On a Poly Studio X70 all-in-one video bar in Device Mode, content from the previous session displays on screen.
Device Management	EN-245486	On a Poly G7500 system or Poly Studio X all-in-one video bar in the system web interface you can't change the Admin ID.
Device Management	EN-245452	On a Poly Studio X70 all-in-one video bar with a connected QSC audio processor, speaker framing doesn't work.
Device Management	EN-245038	On a Poly G7500 system in Teams mode, the system becomes stuck when left in an idle state.
Device Management	EN-245029	On a Poly Studio X50 all-in-one video bar after system update, the device doesn't go to Sleep.
Partner Application	EN-250082	On a Poly G7500 or Poly Studio X all-in-one video bar with a connected touch controller in Teams mode, the touch controller unpairs from the device.
Partner Application	EN-250072	On a Poly G7500 or Poly Studio X all-in-one video bar with a connected touch controller in Teams mode, the touch controller unpairs from the device.
Partner Application	EN-248670	On a Poly G7500 system in BlueJeans mode, the user can't change to other provider modes.
Peripherals	EN-249453	On a Poly Studio X all-in-one video bar with a connected Poly TC8 touch controller, the Poly TC8 fails to update via provisioning from Poly Lens.
Peripherals	EN-248324	On a Poly Studio X30 all-in-one video bar with a connected Poly TC8 touch controller in Teams mode, 802.1X authentication isn't enabled.
Peripherals	EN-248322	On a Poly Studio X50 all-in-one video bar with a connected Poly TC8 touch controller, tapping the volume controls is inconsistent.
Peripherals	EN-245035	On a Poly G7500 system or Poly Studio X all-in-one video bar with a connected Poly TC8 touch controller, plugging in and out a content source results in the Poly TC8 showing 'Available Content' but no selectable content source.
Peripherals	EN-238840	On a Poly Studio X50 system with a connected USB headset, the system web interface doesn’t reflect the connecting / disconnecting of the headset.
Provisioning	EN-245039	On a Poly Studio X all-in-one video bar with a connected Poly TC10 touch controller, the host name is not prepopulated for DHCP.

Known Issues

The following table lists the known issues in this release.

Note:

These release notes don’t provide a complete listing of all known issues for the software. Issues not expected to significantly impact customers with standard voice and video conferencing environments may not be included. In addition, the information in these release notes is provided as-is at the time of release and is subject to change without notice.

This known issues table only includes issues discovered during this release. For known issues in the previous release, see the Poly VideoOS 4.1.0 Release Notes.

Known issues

Category	Issue ID	Description	Workaround
Audio	EN-247651	On a Poly Studio X52 all-in-one video bar with a connected Samsung monitor, the TV Speakers option doesn’t work.	Use the Poly Studio X52 all-in-one video bar speakers or use a supported monitor or TV.
Audio	EN-212975	During a call on a Poly Studio X70 all-in-one video bar with a Poly Trio C60 phone paired as an audio device, the far end may hear audio clipping.	None.
Camera	EN-236657	Selecting Disable All USB Ports on the Poly Studio X70 all-in-one video bar disconnects the camera.	None.
Camera	EN-234479	On a Poly G7500 system with three USB-connected Poly Studio E70 cameras powered by Poly G7500 LLN ports, one or more Poly Studio E70 cameras may not properly connect to the video conferencing system after restart.	Restart the system.
Camera	EN-227999	On a Poly G7500 system or Poly Studio X50 all-in-one video bar, when you unplug the current people camera, the HDMI input set as People becomes the primary camera and takes priority over the built-in camera.	Log in to the system web interface and change the people camera to the preferred connected camera.
Configuration	EN-235428	On a Poly G7500 system with a connected Poly TC8 or Poly TC10 touch controller in Teams mode, the camera fails to work when the Poly Studio E70 camera is connected after startup.	Connect any monitors, cameras, or peripherals, before starting the system.
Configuration	EN-191539	If you don’t select the country during initial system setup, any subsequent changes to the camera Power Frequency don’t change the setting.	Select the country in the system web interface.
Configuration	EN-243770	On a Poly Studio X all-in-one video bar in Poly Video Mode with no monitor connected, the device fails to work.	Connect any monitors, cameras, or peripherals, before starting the system.
Device Management	EN-244703	On a Poly G7500 system or Poly Studio X all-in-one video bar, when connected via an Ethernet switch with Energy Efficient Ethernet enabled there may be a momentary loss of connection.	Disable Energy Efficient Ethernet on the switch.
Device Management	EN-242235	On a Poly G7500 system in Zoom Rooms mode with a paired Poly Trio C60, the monitor unexpectedly shows a “Peripherals Update” screen.	None.
Device Management	EN-242466	On a Poly G7500 system, a date set manually in the system web interface changes to a random date after a system restart.	None.
Device Management	EN-240771	On a Poly Studio X70 all-in-one video bar in Teams mode with a connected Poly TC8 touch controller, the update screen unexpectedly displays.	None.
Device Management	EN-240753	On a Poly Studio X all-in-one video bar in Teams mode with a connected Poly TC8 touch controller, the system may show as offline in Teams admin center and unpair with the controller.	Power cycle the device.
Device Management	EN-236658	Selecting Disable All USB Ports causes the device to restart.	None.
Device Management	EN-226868	On a Poly Studio X70 all-in-one video bar, the HDMI 1 output may display a blank screen during a pinhole factory reset.	Temporarily move the HDMI cable to the HDMI 2 output or use the system web interface to monitor factory reset progress.
Partner Application	EN-235202	On a Poly Studio X50 all-in-one video bar in Teams mode, number keys don’t work on the sign-in screen.	Do one of the following: Select the Email, phone or username field to make the keys functional. Or select the back arrow to the main screen before going back to the sign-in screen.
Partner Application	EN-233295	On a Poly Studio X70 all-in-one video bar with a connected Poly Studio E70 camera in Zoom mode, switching the Poly Studio E70 camera and enabling Smart Gallery may result in the system defaulting back to the built-in camera.	Use one of the other available tracking modes including, manual, speaker focus, or autoframing.
Partner Application	EN-202446	On a Poly Studio X all-in-one video bar in Teams mode, the PAC file instruction isn’t correctly utilized to bypass the proxy.	Use the (dnsDomainIs(host, "local.example.com") function instead of an IP based (isInNet(dnsResolve(host), "ip_address", "IP_address_pattern_mask") function.
Peripherals	EN-250227	On a Poly Studio X all-in-one video bar with a connected Poly TC10 touch controller and DHCP enabled, after downgrading from Poly VideoOS 4.1.2, the Poly TC10 doesn't launch as a controller.	Manually clear the hostname.
Peripherals	EN-238840	On a Poly Studio X50 all-in-one video bar with a connected USB headset, the system web interface doesn’t reflect the connecting / disconnecting of the headset.	None.
Peripherals	EN-238525	On a Poly G7500 system, your device can’t connect using Miracast.	Restart the system and wireless connection.
Peripherals	EN-237543	On a Poly Studio X50 all-in-one video bars with a connected Poly Trio C60, if you attempt to the update the system with a USB flash drive, the system doesn’t update.	Unpair the Poly Trio C60 and then update the system using the USB flash drive, After the update, pair the Poly Trio C60 back to the system.
Peripherals	EN-210589	When using a Poly Studio X70 all-in-one video bar, adjusting a secondary USB camera with a Poly Bluetooth remote control causes the system to crash.	Use a paired touch controller to adjust the camera.
Peripherals	EN-182043	When using a Poly Studio X50 all-in-one video bar in Poly Video Mode with a connected Poly TC8 touch controller, you can’t see incoming call notifications when the device displays the Camera or Settings screen.	When the front of room monitor displays the active call message, close the Camera or Settings screens to answer the call.
Provisioning	EN-248675	On a Poly G7500 or Poly Studio X all-in-one video bar, the device doesn’t connect via Wi-Fi and Cisco Access Points after a system update.	Disable Adaptive FT (Fast Transition) in Cisco Access Points, use FT enabled of disabled.
Provisioning	EN-243555	In Poly Lens with a connected Poly G7500 system, the information for peripheral devices shows as incorrect or incomplete.	None.
Provisioning	EN-238094	In Poly Clariti Manager (formerly Poly RealPresence Resource Manager), web proxy settings aren’t being sent to the server from the system.	Restart the system.
Video	EN-238554	On a Poly Studio X30 all-in-one video bar in Device Mode the video freezes.	Exit and then re-enter Device Mode.
Video	EN-235419	On a Poly Studio X50 or Poly Studio X30 all-in-one video bar, when someone speaks at the far end of a room, Speaker Mode reframes to show the entire group.	Use Group Framing.

Read More

For more information, review the Poly VideoOS Release Notes 4.1.2.

Release History

This section lists the release history of Poly VideoOS. For previous releases, see the Software Releases
Archive.

Release	Release Date	Features
4.1.2	Dec 2023	Microsoft provided update for known pairing issues in Microsoft Teams mode between the system or video bar and the touch controller. A fix is also included for an issue where a video bar in Zoom mode loses configuration settings after a system update. Poly Speaker Framing functionality is now available on the Poly Studio E70 camera in Zoom Rooms for Windows version 5.17.0 or later. Audio improvements - the Poly Sound Reflection Reduction feature has been improved in all provider modes. Poly Scheduled Auto Restart is now available on Poly TC8 and Poly TC10 touch controllers. Poly Speaker Volume Boost is enabled on Poly Studio X70 and Poly Studio X52 all-in-one video bars.
4.1.1	Nov 2023	• People Framing Enabled on Poly Studio X30 and Poly Studio X50 Systems • Distance Estimation Improved in Poly DirectorAI Perimeter • Device Mode User Interface Aligned on Poly Studio X Systems and Poly Touch Controllers • G7500 Audio Output for HDMI and 3.5 mm Connections • Partner Application Updates
4.1.0 GA2	Oct 2023	Updated Microsoft Admin Agent, Company portal
4.1.0	Aug 2023	Introducing Poly Studio X52 Update Your Poly Studio X52 and Poly TC10 Touch Controller Poly DirectorAI Perimeter Speaker Framing Improvements SCEP Support on the G7500 and Poly Studio X Systems Poly Sound Reflection Reduction Microsoft Teams Support on TC10 Poly TC8 / Poly TC10 Platform Update to Android 11 Poly Studio X30 Supports Select USB Cameras G7500 Supports Connecting One E70 as an IP Camera Camera Control Button in Device Mode Scheduled Auto Restart on Poly VideoOS Systems G7500 Audio Output for HDMI and 3.5 mm Connections Transmission Audio Gain Fix Partner Application Updates
4.0.2	June 2023	•     Update Information for VideoOS 3.x to VideoOS 4.0.2 •     DSP USB Audio Processor Fix •     Update to Poly Support Site Download URL •     Partner Application Updates
4.0.1	May 2023	•     Important Update Information for VideoOS 4.0.1 •     Platform Update to Android 10 •     Workflow Server Calendar Information Fix •     Update to Poly Support Site Download URL •     Partner Application Updates
4.0.0	March 2023	•     Important Update Information for VideoOS 4.0.0 •     Updating Your System to VideoOS 4.0.0 •     Recover a System Updated to VideoOS 4.0.0 from 3.13.1 or earlier •     Platform Update to Android 10 •     Factory Restore Partition Update to 4.0.0 •     Certification for Microsoft Teams on G7500 and X70 •     Support for Google Meet  •     Microsoft Teams Sign-In •     Poly Lens Connection Fix •     Update to Poly Support Site Download URL •     Partner Application Updates

Older releases:

• Older 4.1.1 release >here<
• Older 4.1.0 GA2 release >here<
• Older 4.1.0 release >here<
• Older 4.0.2 release >here<
• Older 4.0.1 release >here<
• Older 4.0 release >here<
• Older 3.14.2 release >here<
• Older 3.14.1 release >here<
• Older 3.14.0 release >here<
• Older 3.13.0 release >here<
• Older 3.12.0 release >here<
• Older 3.11.0 release >here<
• Older 3.10.0 release >here<
• Older 3.9.1 release >here<
• Older 3.9.0 release >here<
• Older 3.8.0 release >here<
• Older 3.7.0 release >here<
• Older 3.6.0 release >here<
• Older 3.5.0 release >here<
• Older 3.3.4 release >here<
• Older 3.3.2 release >here<
• Older 3.3.1 release >here<
• Older 3.3 release >here<
• Older 3.2.3 release >here<

!!! Please feel free to leave comments !!!

[Kiss_Zoltán]

Hello Poly Team! I would like to ask about the new firmware's version 4.1.2-388101. After I downloaded and update offline, the first screen on poly to "Connecting to the cloud...please wait" but our firewall blocked this connection and I can't finish/start the Zoom room settings. I know, with this cloud connection i can register my devices but at this situation i don't want to register, and I want to skip this cloud connection step. ​ I didn't have this problem with the previous updates (4.1.0) How can I skip this automatical? I'm looking forward to your reply as soon as possible Best regards! Zoltán Kiss

[SteffenBaierUK]

Hello @Kiss_Zoltán 

you may want to look at >this<

If you struggle please work with the support team in the US.

Details are in my signature

Best Regards

Steffen Baier

[Kiss_Zoltán]

Hello!

The link doesn't work, can you copy here again? Thanks!

[SteffenBaierUK]

Hello @Kiss_Zoltán 

I have updated the Link

best regards

Steffen Baier

[Kiss_Zoltán]

Hello!

I can't login here. Can you copy here the answer please? 

Many thanks!

[SteffenBaierUK]

Hello @Kiss_Zoltán 

the Link is for HP Poly resellers or HP Poly partners and I cannot copy and paste this here. I suggest you work with your Poly reseller or contact HP Poly support.

Best Regards

Steffen Baier