Studio 50 Firmware Update via USB

[Anonymous]

Hello, 

I am attempting to update over 100 Poly Studio 50s via USB. They are all in MS Teams mode. 

If the Poly is on the screen the MS Teams welcome splash screen (the one where you press next 4 times), the Poly will recognize the USB update drive and update.

However if the Poly is waiting for a call, it will not recognize the USB drive. 

Is this normal behavior ? If so, is there a quick workaround to get back to the MS Teams splash screen without switching to POLY mode and back to TEAMs ? 

I'm trying to come up with a solution to update all these Polys as quickly as possible. 

Thanks !

[SteffenBaierUK]

Hello @five337 ,

Welcome to the Poly Community.

I am not sure I understand what you are asking? Is the device in a call or just sits idle on the Teams home?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Anonymous]

Thanks for the quick reply !

I am unable to update when the device is idle at the Teams home screen. 

The only success I've had using a USB drive to update the firmware is when the first Teams screen is displayed after changing the Poly to Teams.

I'm thinking that once Teams is logged in and is idle at the home screen - the poly isn't checking for updates via USB. 

I've tried many Polys with the same results. 

Our problem is trying to update 100+ of these. The only way we know is to logon via the web interface, switch to poly mode, reboot, select update via the web interface, wait, reboot, switch back to Teams, reboot, then re-logon to Teams. This can take 30mins per device. 

[SteffenBaierUK · Accepted solution]

Hello @five337 ,

Try this with a Fat32 (max 32GB) USB Stick:

Jan 06, 2024 Question: Since the move from Poly to HP where can I download Software?
Resolution: Please see >here< for an explanation and create an Account for Poly Lens in the cloud.

Navigate to Manage > Software Versions

NOTE: Please ensure to check:

Mar 06, 2024 Question: Is there a chance that a Poly TC8 becomes inoperable after Updating Firmware?
Answer: Please ensure to check >here< before updating the firmware.

• Download a current Software
  
  
• Unzip the downloaded .Tar file
  Within this simply copy the softwareupdate.cfg file, videocodec and touchctrl folders onto a USB stick and insert into G62, G7500 or Studio X and the below will be displayed
  
  
• The Web Interface should show:
  
  
  
  

The same is applicable to using a local HTTP server

Run the server on a machine and ensure the firewall will allow the traffic from the G62, Studio X or G7500 on port 80.

The root directory again should at least contain the following files and folders:

eecube
ipmic
micadapter
softwareupdate.cfg
studio70
studio60
touchctrl
videocodec

Via the Web Interface navigate to General Settings > Device Management > Change Download Update From and Select Custom Server URL and add the IP or FQDN of the local HTTP server

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Anonymous]

Thank you ! By just using the softwareupdate.cfg, videocodec and touchctrl files it worked !