Solved: Upgrading a TC8 Touchpanel from 3.1.1 - HP Support Community

anon23895234 · ‎01-18-2024

We have a Poly Studio X50 with a TC8 panel. The TC8 panel is on firmware 3.1.1 and the X50 is on firmware 3.14.2-378005. To upgrade to Firmware 4.x for both devices they need to be at 3.14.2.

The upgrade steps for upgrading a TC8 from 3.1.1 to 3.14.2 is to incrementally update it to 3.3.2 to 3.7.1 and finally 3.14.2 (according to this page: https://h30434.www3.hp.com/t5/Accessories-Cameras/Update-Polycom-X30-from-version-3-1-1/td-p/8848647). However those firmwares are no longer available on the Poly website since HP purchased Poly. They are also not available in Poly Lens.

Does anybody know where to find those firmwares *or* how to upgrade a 3.1.1 device to 4.x?

SteffenBaierUK · ‎01-18-2024

Hello @anon23895234 ,

welcome to the HP Poly community.

Please follow this URL https://support.hp.com/us-en/document/ish_9645210-9633961-16 and use the Custom URL feature

EDIT: There is also this post here https://h30434.www3.hp.com/t5/Meeting-Room-Solutions/KB-Poly-TC8-Becomes-Inoperable-After-Updating-F...

If you still have issues I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎01-18-2024

Hello @anon23895234 ,

welcome to the HP Poly community.

Please follow this URL https://support.hp.com/us-en/document/ish_9645210-9633961-16 and use the Custom URL feature

EDIT: There is also this post here https://h30434.www3.hp.com/t5/Meeting-Room-Solutions/KB-Poly-TC8-Becomes-Inoperable-After-Updating-F...

If you still have issues I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

anon23895234 · ‎01-19-2024

Those links work, thank you.

We Custom URL upgraded to 3.8.0.210581 (the lowest firmware available) because we couldn't find anything in the documentation that specifically said we could jump to 3.14.0.210851 and we wanted to be careful. Ultimately this step may not be needed for others.

We then Custom URL upgraded to 3.14.0.210851 and then used the automatic upgrade to go from there into the 4.x firmwares.

Upgrading a TC8 Touchpanel from 3.1.1

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