i need polycom realpresence group 500 licence key code

surajsr · ‎01-27-2024

SteffenBaierUK · ‎01-27-2024

welcome to the HP Poly community.

You have posted in an incorrect section and a volunteer has moved your post. It has been moved to a section more suitable for your request.

I can only reply the same as >here<, >here<, >here<, >here< or >here<

In addition, I also updated our publicly available Video FAQ here:

Jun 22,2014 Question: How can I activate / check / verify / recover my license?

Answer: Since the move from Polycom / Poly to HP Support the licensing portal is no longer accessible to end customers. Please open a Support Ticket https://www.hp.com/contacthp/ or contact us at:
USA 800-985-9815
other global locations https://www.poly.com/gb/en/company/contact/office-locations

Once you receive the Serial Number follow the below

A text file with the name sw_keys.txt should be created. The format should be:

U <Tabulator>Serial<Tabulator>Key

An example is attached to this FAQ >here<

I suggest that you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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