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- HP Community
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- Mobile Printing & Cloud Printing
- Re: HP DeskJet GT 5820 forgotten admin password

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09-04-2019 03:40 AM
I have forgotten my admin password after changing it from the default. I have tried several known combinations.
I need a way to hard reset to default factory settings. None of the hardware button presses for the other inkjet printers work. Any help?
(I've done the wireless + cancel button and it is not working I only get connection errors instead.
Solved! Go to Solution.
Accepted Solutions
09-06-2019 01:16 PM
@dsa444, Welcome to HP Support Community!
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Hope this helps!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
09-06-2019 01:16 PM
@dsa444, Welcome to HP Support Community!
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Hope this helps!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee