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09-22-2020 11:57 AM
Have a static IP on my internal network. Printer is connected via ethernet. Firmware is updated to the latest (datacode 20150114).
I go to the printer's website (e.g. static IP). I click on HP Web Services tab. I click the Enable button. It tries (says "connecting...") and fails with "Connection error. Check Internet connection.
I have tried:
1. Power cycling the printer
2. Power cycling from the wall back (all devices, then connecting modem, then connecting router, then powering on printer).
3. Manually chaing the DNS addresses to 126.96.36.199 and 188.8.131.52
4. Cursing a few times.
09-30-2020 11:15 AM - edited 09-30-2020 11:17 AM
Welcome to HP Community
I have gone through your Post and would like to help
Let's restore the printer back to defaults
Restore Defaults:Press and hold the GO & JOB CANCEL button while powering on printer. After all the LEDs are blinking, release buttons.
Setup the printer again
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
09-30-2020 01:44 PM
@KrazyToad Thanks for the reply. I have done as requested to Restore Defaults (Pressing and holding the GO & JOB CANCEL button while powering on printer. After all the LEDs are blinking, release buttons.)
I'm not sure what has to happen to setup the printer again. I have the DNS service providing a static IP to it, so I didn't need to do anything to the printer. It is plugged in via Ethernet cable. I did go to the Printer's web page at the static IP, tried to enable web services, and received the same error.
I await further suggestions on how to resolve the issue. Aside from this issue, the printer functions precisely as expected.
10-02-2020 12:35 PM
At this point I would request you to contact HP Support for Service Options since restoring the Printer and updating the Firmware didn't work
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
I Am An HP Employee
10-02-2020 12:57 PM
Well that is interesting. I tried to follow your instructions. But since it is out of warranty, there are no methods to contact anyone. This is concerning. Does HP only provide ePrint services while under warranty? There are no phone numbers or other methods to get support, as you suggest: no phone, chat, email. See attached screenshot for the mismatch (asking to sign in yet being signed in). Based on no ability to get support... i guess it is time to look for a new brand of printer.